Behavioral Tech - Swing

Friends of Switchpoint Inc•Salt Lake City, UT

10d

About The Position

The Behavioral Tech supports residents during their stay at the facility by providing assistance, holding residents accountable, and completing daily facility upkeep. The role involves documenting incidents and shift activity, encouraging residents to attend classes or events, and supporting management. The position is part-time and works a swing shift from 3 p.m. to 11 p.m.; weekends are required. Friends of Switchpoint is a nonprofit organization that has served individuals, families, and veterans in Utah experiencing poverty and homelessness since 2014. Its mission is to empower people in need by addressing underlying causes of poverty, providing a comprehensive plan, and supporting their journey to self-sufficiency. Employment may be contingent upon successfully completing a background check, in accordance with applicable laws and regulations and depending on the position.

Requirements

Excellent customer service skills.
Ability to de-escalate.
Experience working with people who struggle with mental health and homelessness.
Excellent oral and written communication skills.
May be required to lift up to 50 pounds periodically as needed.

Responsibilities

Understand and implement Switchpoint’s mission and values, and follow the Staff Code of Conduct, policies, and procedures.
Provide exceptional customer service to facility residents.
Keep a daily log of occurrences during each shift.
Record residents’ special requirements and needs, such as special diets or ADA accommodations, and coordinate with management to facilitate them.
Update the maintenance log with resident requests and provide it to maintenance staff.
Listen actively to residents’ needs and respond reasonably and appropriately.
Reconcile and report monetary funds, petty cash, and other expenditures daily.
Report resident concerns to the Director/Manager or appropriate department leadership.
Demonstrate a commitment to customer service in interactions with coworkers, residents, and community members.
Do laundry, including bedding when soiled or when guests check out.
Perform simple cleaning, including cleaning public bathrooms, sweeping, and mopping.
Monitor cameras and log activity.
Conduct perimeter checks and building walk-throughs to support resident safety and security, and document concerns.
Address security issues or complaints by calling non-emergency dispatch or 911 for emergency services.
Perform other duties as assigned.