Behavioral Tech - Days

Friends of Switchpoint Inc•Salt Lake City, UT

About The Position

The Behavioral Tech supports residents during their stay at the facility by providing assistance, accountability, and daily facility upkeep. The role documents incidents and daily activity, encourages residents to participate in classes and events, and supports management. Behavioral Techs provide customer service, respond appropriately to residents’ needs, and help maintain residents’ safety and security. The position is part-time, works days from 7 a.m. to 3 p.m., and requires weekends. Starting wage is $19 per hour. Friends of Switchpoint is a nonprofit organization serving individuals, families, and veterans in Utah who are experiencing poverty and homelessness. Its mission is to empower people in need by addressing underlying causes of poverty, providing a comprehensive plan, and supporting their journey to self-sufficiency. Employment may be contingent on successfully completing a background check in accordance with applicable laws and regulations and depending on the position.

Requirements

Excellent customer service skills.
Ability to de-escalate.
Experience working with people who struggle with mental health and homelessness.
Excellent oral and written communication skills.
Ability to lift up to 50 pounds periodically, as needed.

Responsibilities

Understand and implement Switchpoint’s mission and values, and comply with its Staff Code of Conduct, policies, and procedures.
Provide exceptional customer service to facility residents.
Keep a daily log of occurrences during each shift.
Record residents’ special requirements and needs, such as special diets and ADA accommodations, and coordinate with management to facilitate them.
Update the maintenance log with resident requests and provide it to maintenance staff.
Listen actively to residents’ needs and address them reasonably and appropriately.
Reconcile and report monetary funds, petty cash, and other expenditures daily.
Report resident concerns to the Director/Manager and/or appropriate department leadership team.
Demonstrate a passion for customer service in interactions with coworkers, residents, and community members.
Do laundry, including bedding when soiled or when guests check out.
Perform simple cleaning, including public bathrooms, sweeping, and mopping.
Monitor cameras and log activity.
Complete perimeter checks and building walkthroughs to help ensure resident safety and security, and log or document concerns.
Handle security issues or complaints by contacting non-emergency dispatch or calling 911 for emergency services.
Perform other duties as assigned.