Behavioral Health Technician (Greenbrook)

Neuronetics, Inc.•Glen Allen, VA

9d•Hybrid

About The Position

Transform Lives: Join Greenbrook Mental Wellness Centers as a Patient-Centered Technician in Glen Allen, VA! Greenbrook Mental Wellness Centers invites you to join our dedicated team. We're seeking a patient-focused technician to deliver life-changing TMS and esketamine therapies in our welcoming outpatient centers. This is a wonderful opportunity to grow your skills, receive specialized training, and truly connect with patients. Full-time, Monday-Friday, 8-hour shifts scheduled during our hours of operation, 7am-7pm.

Requirements

High School Diploma or an Associate's Degree, and/or an equivalent clinical certification, combined with significant relevant work experience in patient care or in fast paced in-person patient care or customer care/service roles.
Proficiency in Microsoft Office Suite and Electronic Health Record (EHR) systems (AdvancedMD preferred).
Strong communication skills (both verbal and written) required.
Strong grasp appropriate patient/provider boundaries required.
Ability to stand for extended periods.
Basic Life Support (BLS) certification (provided).
Reliable personal transportation to travel between centers is required.

Nice To Haves

Bachelor's Degree in a Human Services field
At least the equivalent of one year of healthcare work or internship experience.
Knowledge of insurance payers and medical necessity guidelines (a plus).

Responsibilities

Provide comprehensive patient care: Administer TMS and esketamine treatments following clinical guidelines, meticulously monitor patient responses, administer and record psychiatric rating scales, and proactively address patient discomfort.
Ensure patient well-being and accurate record-keeping: Deliver empathetic and supportive care, maintain accurate EHR, and manage patient scheduling, check-in, check-out, and financial procedures.
Support operational efficiency: Understand and assist with insurance and billing processes as needed.

Benefits

401(k) with company match
Generous paid time off
Comprehensive medical, dental, and vision coverage
Specialized training and certification in TMS and esketamine therapy
Health insurance
Dental insurance
Vision insurance
Optional supplemental medical insurance
Health savings and flexible spending accounts
Company-paid life insurance and additional voluntary life insurance
Company-paid short term disability and long term disability insurance
Participation in a 401(k) savings and investment plan with company contribution
Paid time off for non-exempt salaried employees is calculated as .625 per pay period worked for vacation time and .29166 per pay period for personal time.
Full-time exempt employees will be eligible for Flex-PTO, which allows time off without accrual.
Paid sick leave (if applicable and required under state law)