Behavioral Health Technician Manager

Pyramid Healthcare•East Stroudsburg, PA

13d•$41,600 - $55,000

About The Position

The Behavioral Health Technician (BHT) Manager leads and oversees the Behavioral Health Technician department, including staffing, employee performance, department operations, client supervision practices, and management of the therapeutic milieu. The role supports safe, high-quality behavioral health services in accordance with organizational policies, regulatory requirements, and accreditation standards. The manager works with clinical, nursing, and operational leaders to promote quality client care, staff development, operational excellence, and continuous quality improvement across assigned programs. The position provides full management responsibility for the department, including staff recruitment and development, scheduling, performance management, and accountability for departmental performance, quality, and compliance. It operates primarily in behavioral health, residential, outpatient, and healthcare treatment environments, where employees interact with people experiencing behavioral health disorders, substance use disorders, psychiatric crises, and other complex clinical needs. Occasional local travel may be required. The stated pay range is $41,600–$55,000. The scheduled shift is Monday through Friday, 8:00 a.m. to 4:00 p.m., with weekend coverage when needed.

Requirements

High school diploma or equivalent.
Current CPR, AED, and First Aid certifications.
Strong leadership, coaching, mentoring, and employee development skills.
Knowledge of behavioral health treatment environments, therapeutic milieu management, and client supervision practices.
Knowledge of federal and state requirements, licensing, accreditation, and compliance standards applicable to behavioral healthcare.
Ability to lead departmental operations, manage competing priorities, and make sound operational decisions.
Strong verbal, written, interpersonal, and conflict-resolution skills.
Strong organizational, analytical, and problem-solving abilities.
Ability to build collaborative relationships with interdisciplinary teams, clients, and families while maintaining professional boundaries.
Ability to maintain confidentiality, professionalism, and ethical standards.
Proficiency with electronic health records, Microsoft Office applications, and other business systems.
Ability to perform the essential duties, with reasonable accommodations available for individuals with disabilities.
Ability to meet the stated physical demands, including frequent talking or hearing; regular standing, walking, stair climbing, handling objects, and reaching; occasional lifting up to 50 pounds and carrying up to 25 pounds, with seldom carrying up to 50 pounds.
Ability to work in treatment environments that may involve exposure to communicable illnesses, emotionally sensitive situations, and challenging client behaviors.

Nice To Haves

Previous clinical experience.
Behavioral health or general healthcare experience.

Responsibilities

Provide leadership and operational oversight of the Behavioral Health Technician department.
Supervise Lead BHTs, BHT Supervisors, Behavioral Health Technicians, and other assigned staff.
Oversee staffing, scheduling, productivity, and workforce planning to maintain appropriate coverage and continuity of client care.
Direct recruitment, interviewing, hiring recommendations, onboarding, orientation, coaching, performance management, corrective action, and staff development.
Develop and implement departmental training, competency, and professional development initiatives.
Monitor department performance, documentation quality, client safety, and adherence to organizational policies and treatment protocols.
Collaborate with clinical, nursing, and operational leadership on client care, staffing needs, treatment programming, and operational initiatives.
Monitor quality metrics, regulatory compliance, licensing standards, accreditation requirements, and department performance-improvement activities.
Oversee transportation operations, client supervision practices, and therapeutic milieu management as applicable.
Participate in budget planning, resource allocation, and operational improvement initiatives.
Maintain discretion and confidentiality regarding company information.
Complete required training designated by the company and accreditation or licensing entities.
Carry out other duties as assigned.
Provide management responsibility for interviewing, hiring recommendations, onboarding, scheduling, coaching, mentoring, performance evaluations, corrective action, employee development, succession planning, and departmental accountability.