Behavioral Health Technician - Bilingual

Benton County • Corvallis, OR

18h • Hybrid

About The Position

This position supports Benton County Behavioral Health by providing responsive, compassionate customer service to individuals experiencing serious and persistent mental illness, both by phone and in person. The position serves as an important point of contact for clients, families, community partners, and staff while helping individuals navigate Behavioral Health programs and services. In addition to direct customer service responsibilities, this position works independently to support effective and efficient day-to-day administrative and program operations. Responsibilities include coordinating and maintaining administrative processes, supporting program workflows, and helping ensure consistency in procedures, communication, and documentation across assigned programs. This position is required to cover at various locations through the Behavioral Health Division. Percentage of time spent will vary with area of assignment. This is a Bilingual Spanish/ English position and offers a Bilingual Differential of base salary plus an additional 5% upon successful completion of required language testing.

Requirements

• High school diploma or GED
• 4 years of general office or administrative support
• Bilingual in Spanish and English
• At least 6 months of actual work experience to be considered as equivalent
• Successful completion of a background check
• Valid Oregon driver's license or ability to obtain upon hire
• Ability to drive and potentially use a personal vehicle
• Successful completion of language testing

Nice To Haves

• Experience in a community Behavioral Health Setting
• Experience working with diverse populations of patients
• Enjoys working as part of a team
• CPR certified
• Experience with EPIC (OCHIN)
• Experience with phone queues and answering phones
• Has office experience in a confidential environment
• Good working knowledge of HIPAA requirements
• Proficient data entry skills
• Intermediate user of Microsoft Office Suite (Word, Excel & Outlook)

Responsibilities

• Provide responsive, compassionate customer service to individuals experiencing serious and persistent mental illness, both by phone and in person.
• Serve as a point of contact for clients, families, community partners, and staff.
• Help individuals navigate Behavioral Health programs and services.
• Support effective and efficient day-to-day administrative and program operations.
• Coordinate and maintain administrative processes.
• Support program workflows.
• Ensure consistency in procedures, communication, and documentation across assigned programs.
• Cover various locations through the Behavioral Health Division.

Benefits

• $1,000 annual Training Budget
• 11 Paid Holidays
• 2 Floating Holidays
• 8 hours of vacation accrual every month
• Sick leave
• Medical, Dental and Vision insurance with $0 premium
• County contribution of up to $1,400 per year to Health Savings or Reimbursement account
• Health Savings Account funds roll over year to year
• Dependents up to age 26 are covered
• Employer paid contributions to Oregon PERS (6% of salary after 6 months)
• Employer paid deferred compensation 457b plan contribution (1.5% of salary after 6 months)
• Free and award-winning wellness program
• 100% employer-paid coverage for AD&D ($100,000)
• 100% employer-paid coverage for Life ($50,000)
• 100% employer-paid coverage for Long-Term Disability

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED