Behavioral Health Tech - Emergency Services; 3rd shift

ZEPF CENTER•Toledo, OH

About The Position

Zepf Center is seeking a full-time Mental Health Technician for its Emergency Services department. Emergency Services is a 24/7 program that assesses Lucas County adults, children, and adolescents experiencing psychiatric or behavioral crises. Patients are assessed onsite or in the field to determine treatment options, including hospitalization or referral to community-based services. The role provides crisis support and outreach, coordinates care and referrals, monitors and documents client status and services, and helps coordinate emergency-service activities. The position offers a $5,000 sign-on bonus and requires five 8-hour shifts per week from 12:00 a.m. to 8:00 a.m., including rotating weekends and holidays.

Requirements

Must be eligible to be a qualified mental health specialist by Ohio Medicaid.
High school diploma.
A bachelor’s degree in a related field or at least three years of work experience in mental health; the posting separately lists at least three years of mental health work experience as a requirement.
Valid driver’s license.
Must be eligible to drive company vehicles and qualify for coverage under the agency’s commercial insurance carrier.
If using a personal vehicle for business, must provide proof of active auto insurance.
Detail oriented and able to work accurately.
Excellent organizational skills.
Ability to interpret information.
Good problem-solving and multitasking skills.
Conscientious and adaptable, with a professional approach to work and relationships with staff, clients, and the public.

Responsibilities

Gather collateral information at crisis scenes and by phone, in collaboration with the Mental Health Professional/Health Officer, to help resolve crises in the community.
Provide outreach services, including crisis intervention.
Accompany clinician health officers during pre-hospital screenings with clients in the community.
Work with clients’ primary psychiatrists or providers, case managers, and counselors.
Facilitate client care in consultation with the Mental Health Professional/Health Officer and the client’s primary case manager, counselor, or medical provider.
Make phone calls and coordinate services.
Provide one-on-one assistance to clients and their significant others or families; monitor client behavior and mental status at crisis scenes; and document appropriate services in client charts.
Answer the Hotline, gather collateral information, and provide information and referrals to community services.
Run the intake board and coordinate outreach runs among Emergency Services, outreach, CACSU, CSU, and Helpline.
Transport clients to and from community sites as needed.
Work flexibly with other team members.
Attend agency and unit meetings; complete reports such as contact sheets, shift reports, and crisis alerts; and complete chart and telephone documentation in the EHR in a timely manner.
Accurately document service provision and billing information to support reimbursement.
Maintain competence and annual certification in CPR, First Aid, and Crisis Intervention.
Cross-train in other crisis units, including CSU and Urgent Care.
Perform other duties as assigned.