Behavioral Health Specialist (MRSS), Cuyahoga County

OhioGuidestone • Cleveland, OH

2d • $17 - $22 • Hybrid

About The Position

OhioGuidestone is the state's leader in community behavioral health care, serving around 26,000 Ohioans each year. We focus on the needs of the whole person by providing telehealth and in-person prevention services, as well as mental health and substance use treatment. As we help people navigate the most difficult times in their lives—with compassion and respect—we ultimately empower them to take steps towards a healthier future. The MRSS (Mobile Response and Stabilization Services) program's primary goal is to provide immediate, trauma-informed care directly in the community—such as at home, at school, or in an emergency department—to de-escalate crises, ensure safety, and keep families together without resorting to unnecessary hospitalizations or juvenile justice intervention.

Requirements

• Associate’s degree or minimum of three years of experience in behavioral health setting working with youth and families.
• Must meet qualifications for a Qualified Behavioral Health Specialist (QBHS) per Ohio Administrative Code.
• Experience working in youth-serving systems (e.g. behavioral health, child welfare, juvenile justice, etc.)
• Mission driven; strong desire to make an impact
• Ability to maintain composure and professionalism in crisis environments.
• Cultural competence and trauma-informed care knowledge
• Effective interpersonal skills; able to speak effectively with individuals and/or groups of people
• Ability to customarily and regularly exercise discretion and good professional judgment
• Strong organizational skills; able to handle multiple priorities with strict attention to detail and perform work independently.
• Effective computer literacy skills, including Windows applications, Microsoft Office Suite, and Electronic Health Records, etc.
• Must be able to access work locations, offices, and homes as necessary, which may include ascending/descending stairs.
• Possess a valid Ohio Driver’s license with a safe driving record and valid insurance.
• Successfully complete pre-employment screenings, including drug tests, background checks, and any other required assessments, such as a physical examination and TB test.

Nice To Haves

• Bachelor’s degree in a related field preferred.
• Relevant experience or course of study in behavioral healthcare helpful.

Responsibilities

• Demonstrate the values and guiding principles of OhioGuidestone every day, performing with the highest standards of excellence, integrity and ethics.
• Respond within established timelines to MRSS dispatch calls and provide in-person or telehealth support.
• Manage mental health emergencies in a culturally responsive manner to support clients in a framework and manner that acknowledges their unique and intersecting personal and cultural identities.
• Collaborate with clinical staff to assess crisis situations, identify strengths and needs, and participate in crisis de-escalation.
• Support the development and implementation of individualized short-term stabilization plans in partnership with the youth, family, and clinical team.
• Assist families in identifying natural supports and navigating access to community-based behavioral health services and resources.
• Provide psychoeducation, behavioral coaching, and skill-building interventions to youth and caregivers.
• Participate in regular follow-up and stabilization support for up to 30 days post-crisis.
• Maintain timely and accurate documentation of service delivery in compliance with Medicaid and OhioMhas regulations.
• Comply with workflows and data collection requirements for MRSS and crisis services.
• Engage in required training and supervision to maintain fidelity to MRSS service model and agency standards.
• Meet with supervisor for weekly supervision.
• Exhibit positivity, flexibility and a willingness to take on new responsibilities as requested or required.
• Demonstrate positive leadership, promote a team-based work environment and a culture of belonging.
• Present the agency in the most positive light with all internal and external contacts.

Benefits

• Clear career ladder for development path in various roles
• Competitive medical benefits including options for employee, family or employee + children!
• Free CEU trainings
• 10 paid holidays; three are exchangeable
• Flexible work schedules to support work/life balance
• Flexible work opportunities to support varying career paths, job roles, intern to hire, and locations
• 401(k) with employer match option
• Employment Assistance Program (EAP)
• Mileage reimbursement
• Free licensure supervision
• Recognition and rewards
• UKG Walet: Get paid after your shift!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree