Dispatch Coordinator MRSS- Tuscawaras County

OhioGuidestone • New Philadelphia, OH

1d • Onsite

About The Position

OhioGuidestone is the state's leader in community behavioral health care, serving around 26,000 Ohioans each year. This role is crucial in supporting their mission by coordinating crisis referrals and dispatching mobile response teams. The Dispatch Coordinator will demonstrate the values and guiding principles of OhioGuidestone, performing with the highest standards of excellence, integrity, and ethics. They will be responsible for receiving incoming crisis referrals and dispatching mobile response teams, including licensed therapists and behavioral health specialists, in accordance with MRSS protocols and response time guidelines. The role involves using dispatch software and communication tools to coordinate field operations efficiently, monitoring real-time case activity, and providing ongoing support to mobile team members in the field. Maintaining clear, accurate, and timely documentation in electronic records systems, coordinating with internal teams and external partners, and adhering to privacy laws and HIPAA regulations are key aspects of the position. The role also requires participation in shift coverage that may include evenings, weekends, and holidays to ensure service availability, supporting quality improvement initiatives, and providing coverage beyond scheduled shifts in the event of an emergency. The ideal candidate will exhibit positivity, flexibility, and a willingness to take on new responsibilities, demonstrating positive leadership and promoting a team-based work environment and a culture of belonging.

Requirements

• High school diploma or equivalent
• Experience in a dispatch, call center, crisis hotline, or emergency coordination role strongly preferred
• Mission driven; strong desire to make an impact
• Ability to remain calm and make sound decisions under pressure.
• Proficient with technology, including dispatch systems, electronic health records (EHRs), and Microsoft Office Suite.
• Ability to work both independently and collaboratively within a fast-paced environment.
• Understanding of and sensitivity to diverse cultural backgrounds and needs of youth and families.
• Effective interpersonal skills; able to speak effectively with individuals and/or groups of people
• Flexible; able to work days, evenings, and/or weekends, as desired to meet the needs of clients
• Ability to maintain relevant, timely documentation as required.
• Possess a valid Ohio Driver’s License with a safe driving record and valid insurance.
• Successfully complete pre-employment screenings, including drug tests, background checks, and any other required assessments, such as a physical examination and TB test.

Nice To Haves

• Familiarity with behavioral health systems, trauma-informed care, and youth crisis services is a plus.

Responsibilities

• Demonstrate the values and guiding principles of OhioGuidestone every day, performing with the highest standards of excellence, integrity and ethics.
• Receive incoming crisis referrals and dispatch mobile response teams - including licensed therapists and behavioral health specialists—in accordance with MRSS protocols and response time guidelines.
• Use dispatch software and communication tools (e.g., phone, SMS, secure messaging) to coordinate field operations efficiently.
• Monitor real-time case activity and provide ongoing support to mobile team members while in the field.
• Maintain clear, accurate, and timely documentation of dispatch activity in electronic records systems.
• Coordinate with internal teams and external partners to ensure seamless service delivery and client safety.
• Adhere to privacy laws and HIPAA regulations while handling sensitive information.
• Participate in shift coverage that may include evenings, weekends, and holidays to ensure service availability.
• Support quality improvement initiatives and provide feedback on system performance.
• Provide coverage beyond scheduled shift in the event of an emergency.
• Exhibit positivity, flexibility and a willingness to take on new responsibilities as requested or required.
• Demonstrate positive leadership; promote a team-based work environment and a culture of belonging.
• Present the Agency in the most positive light with all internal and external contacts.

Benefits

• OhioGuidestone requires applicants to complete a pre-employment screening process upon receipt of an offer of employment. We require and cover the cost of fingerprint background screening, physical, Tuberculosis test, and drug screen after an employment offer is made.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED