Behavioral Health Services Supervisor - Quality Improvement Outpatient

County of Riverside•Riverside, CA

2d•Onsite

About The Position

The Behavioral Health Services Supervisor - Quality Improvement Outpatient position is located in Riverside, CA. This role oversees the quality assurance and utilization review processes for the Behavioral Health department at Riverside University Health System (RUHS). The office is responsible for monitoring Mental Health clinics and Managed Care providers, handling complaints and grievances, and ensuring compliance with state and federal regulations. The position involves collecting, reporting, and analyzing data to improve processes and service delivery. Key duties include monitoring regulations, conducting clinical and administrative reviews, coordinating with DHCS for audits, supervising staff, and facilitating training on clinical practices. The role requires a valid California driver's license and operates on a 9/80 schedule. A 10% Differential Time Rate (DTR) differential is applied to hours physically worked, which can be removed at any time. This recruitment may be used to fill future Behavioral Health Service Supervisor vacancies.

Requirements

Must have a valid license to practice as a Licensed Clinical Social Worker, Licensed Marriage and Family Therapist or Licensed Professional Clinical Counselor issued by the California State Board of Behavioral Science.
Have a minimum of two years post-licensure experience.
Have strong computer and organizational skills.
Have supervisory/lead experience.
Two years of post-license professional experience in a psychiatric or behavioral health setting providing direct client services which must have included: client assessment and evaluation, development and implementation of appropriate treatment plans, providing psychotherapy or behavioral health counseling, and providing indirect services involving information, consultation, and educational services to staff and community.
Possession of a valid California Driver's License is required.

Nice To Haves

Candidates recruited from out-of-state must possess an out-of-state license to practice in one of the above stated options. Individuals hired under this option shall obtain their license to practice issued by the California Board of Behavioral Sciences within three years of date of hire. During the interim three years, the incumbent shall be eligible for a Mental Health Professional Licensing Waiver Request approved by the State of California Health and Human Services Agency.
Candidates qualifying with the Licensed Professional Clinical Counselor option must have completed additional education and training as defined below: 1) Six semester units or nine quarter units specifically focused on the theory and application of marriage and family therapy, OR a named specialization or emphasis area on the qualifying degree in marriage and family therapy, marital and family therapy, marriage, family, and child counseling, or couple and family therapy; 2) No less than 500 hours of documented supervised experience working directly with couples, families, or children; and 3) A minimum of six hours of continuing education specific to marriage and family therapy, completed in each license renewal cycle.

Responsibilities

Plans, assigns, directs, supervises, and coordinates the work of a multidisciplinary staff providing behavioral health treatment services, social and rehabilitation services, and consultation and education services to consumers, public and private agencies, and the community.
Evaluates overall unit activities, including methods and procedures for effectiveness and consistency with program goals and objectives, recommending and implementing changes in program, policies, and procedures as necessary.
Evaluates performance of personnel and takes or recommends appropriate action; interviews, selects, and recommends the hiring of new staff members.
Provides guidance to subordinates on departmental philosophy, goals and objectives, and policies and procedures through casework conferences, staff meetings, and work review.
Assists and participates in the development and coordination of in-service training and staff development programs.
Makes or reviews decisions on difficult consumer assessment and casework matters.
Works with other public, private, and community organizations providing health and human services to mentally and emotionally disabled individuals to gain and ensure cooperation in order to achieve program goals.
Participates in behavioral health conferences and local area committees.
May participate in regional or countywide community needs assessment and program planning development and evaluation activities.
Assists in preparing annual budget requirements and monitors expenditures to ensure unit is within funding provisions.
Prepares reports and correspondence regarding workload statistics, casework and unit methods, and procedures.
Overseeing the quality assurance and utilization review processes for the department.
Monitoring and adherence to state and federal regulations.
Conducting clinical and administrative reviews of county and contracted providers.
Coordinating with DHCS for state audits and reviews.
Supervising staff.
Facilitating staff trainings on clinical practices.