Bilingual Behavioral Health Services Manager - CoCM

Eliot Community Human Services • Lynn, MA

3d

About The Position

Eliot is seeking a Behavioral Health Services Manager to support its Collaborative Care Model (CoCM), an integrated approach coordinating behavioral health, substance use, and medical services across primary care and community-based settings. The role is part of the primary care team and supports shared treatment planning, evidence-based interventions, care coordination, and monitoring patient progress. The position serves clients throughout Lynn, Massachusetts, and surrounding areas, with community outreach and travel between service locations as needed. The schedule is Monday through Friday, 9:00 AM to 5:00 PM.

Requirements

• Master's degree in human services, or a bachelor's degree in a related field plus at least five years of experience.
• Experience in behavioral health care management, case management, or a related clinical role.
• Valid driver's license and reliable transportation for providing community-based services.
• Bilingual in Spanish and English.
• Willingness and ability to travel throughout the service area and provide coverage across multiple office locations as needed.

Responsibilities

• Work as part of the primary care team under the direction and clinical supervision of the Primary Care Provider (PCP).
• Develop and implement individualized care plans in collaboration with patients, families, and collaterals.
• Provide evidence-based behavioral interventions, including behavioral activation, problem-solving treatment, and motivational interviewing.
• Provide side-by-side interventions focused on problem-solving, skills training, behavioral modeling, and encouragement, as outlined in each patient's treatment plan.
• Systematically track treatment response and monitor patients in person or by telephone for changes in clinical symptoms, treatment side effects, or complications.
• Ensure patient safety through crisis intervention as needed.
• Promote community integration by supporting the use of community resources, encouraging community membership, and reducing stigma through education.
• Provide or coordinate transportation and mobility resources so patients can participate fully in medical and community appointments.
• Travel throughout the service area and provide coverage across multiple office locations as needed.

Benefits

• Paid vacation, sick time, and holidays.
• Medical, dental, and vision plans.
• 401(k) with employer match.
• Discounted fitness services and access to childcare resources.
• Company-paid life and accidental death insurance.
• Ongoing training, career advancement programs, tuition reimbursement, and leadership development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager