Behavioral Health - Service Line Director

Methodist Le Bonheur Healthcare • Memphis, TN

11d • Onsite

About The Position

Provides leadership to achieve coordination of care delivery across the continuum for a specific patient population. Develops and implements business plans and market strategy to achieve growth, profitability, and market differentiation. Establishes, builds, and develops relationships with physicians to increase physician alignment and collaboration for the patient group served. Establishes, manages, and measures performance of the service line. Models appropriate behavior as exemplified in The Methodist Mission, Vision, and Values. Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

Requirements

• Master's Degree Healthcare Administration
• Management 3-5 years
• Registered Nurse Tennessee
• Thorough knowledge of the principles and practices of nursing and hospital administration.
• Extensive experience working with physicians and clinicians.
• Strong ability to create a shared vision and successfully manage change to attain strategic objectives for the service line(s).
• Demonstrated capability to establish and maintain relationships, especially with physicians and external constituencies.
• Strong facilitation skills with proven ability in leading and facilitating teams to desired outcomes.
• Knowledge of applicable regulatory requirements and their application to academic medical centers and academic physician practices.
• Analytical ability to conceptualize well in unstructured, dynamic environments requiring analysis, foresight, intuition and mature judgment as well as knowledge of theories, principles, and practices to find solutions to unusual or unprecedented problems
• Proven skills in interpersonal relationships, planning, organizing, and follow-up.
• Exceptional verbal, written, and interpersonal skills; adept at presenting and facilitating communications to key stakeholders.

Nice To Haves

• Master's Degree Business Administration
• Master's Degree Nursing
• Clinical nursing 5-7 years

Responsibilities

• Provides leadership to achieve coordination of care delivery across the care continuum for a specific patient population
• Leads and facilitates efforts to coordinate multidisciplinary delivery of care that is patient-and family-centered and crosses inpatient and outpatient sites of care.
• In collaboration with system leadership, will assist in facilitation and coordination of system wide initiatives to leverage strengths for the patient group served.
• Maximizes service line success through incorporation of standardized processes, protocols, outcomes measures, and enhanced patient experiences.
• Recommends the scope of services provided, using an interdisciplinary focus. Collaborates with community resources, agencies, and advocacy groups that support the patient population outside the hospital.
• Interacts and collaborates with MHMH CMOs and other senior leaders in the process of coordinating psychiatric consultation-liaison services for MHMH Adult facilities.
• Develops and implements strategic plans for increased market share and volume growth of the service line.
• Translates business tactics into goals that aligns with the strategic plan.
• Researches and maintains knowledge of relevant market trends and clinical developments, and evaluates the competitive position against local, regional and national trends.
• Determines the resources to invest for future growth of the service line.
• Recommends, develops, and implements strategies to increase physician alignment and ensure the desired level of physician collaboration. Engages physicians in a manner that supports best clinical practices and promotes effective management of clinical and financial resources.
• Develops strong reputation for the service line that supports recruitment/retention of high caliber specialists.
• Establishes and defines the metrics used to determine success and drive decisions for the service line.
• Conducts internal and external benchmarking to measure performance relative to benchmarks.
• Tracks and monitors data based evidence and qualitative measures to evaluate performance, identify the need for changes, and recognize opportunities for more effective performance across the entire continuum of care received by patients.
• Ensures the service line operates at maximal financial level.
• Drives resource and allocation decisions (capital, expense, marketing, staffing, etc.) to produce the greatest return and highest value to the stakeholders.
• Ensures compliance within regulatory guidelines and accrediting standards; manages activities or initiatives required to achieve accreditation or other special status for the service line.
• Demonstrates a clear understanding of regulations and/or accreditation standards applicable to the service line; anticipates the impact of proposed regulations and prepares contingent strategies.
• Develops strong physician/administrator relationships and partnerships to facilitate evidence-based clinical program quality management.
• Directs appropriate quality, monitoring, and evaluation activities; implements measures to ensure that hospital, DNV, and other quality and regulatory standards are accomplished.

Benefits

• The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager