Behavioral Health Security Specialist- NRV
About The Position
The Behavioral Health Security Specialist (BHSS) provides security services across Carilion Clinic facilities, including hospitals, inpatient psychiatry units, emergency medical and psychiatric services, ambulatory and outpatient clinics, and other designated areas where patients and visitors may be present. The role supports violence prevention and safe, effective, high-quality care in emotionally charged situations where behavioral escalation may occur. BHSS staff are non-sworn security personnel with additional training in de-escalation tactics and problem-solving. They use verbal and non-verbal communication to mitigate risks of harm, enhance patient and staff safety, and improve customer service. The specialist assists clinical staff in designated locations, including adult and pediatric emergency departments, inpatient and ambulatory units, and other assigned areas. The position reports directly to the Chief of Police and Security and fosters productive relationships with clinical care teams. The specialist must provide equitable and culturally sensitive care to patients of all ages served in assigned units.
Requirements
- High school diploma or equivalent.
- Minimum of three years of experience in security or behavioral health.
- Achieve or present certification in system-required de-escalation tactics before completing orientation.
- BLS required.
- Capability for problem-solving and decision-making, sound judgment, and appropriate assertiveness.
- Adaptability, openness to change, and ability to work effectively in ambiguous situations.
- Ability to work well under pressure with ease and composure.
Nice To Haves
- Degree in criminal justice or related field training preferred.
- Five years of experience in security, public safety, or law enforcement preferred.
Responsibilities
- Assist clinical staff in designated locations, including emergency departments, inpatient and ambulatory units, and other assigned areas.
- Monitor the safety and security of individuals within assigned units or areas.
- Establish trust and integrate into the healthcare team by maintaining a calm, non-aggressive presence.
- Respond to emergency and crisis situations, including intervening in escalating verbal exchanges and providing appropriate physical intervention when needed.
- Use sound judgment and maintain composure when dealing with physically or verbally abusive patients or visitors.
- Mitigate risks of assault or harm to patients, visitors, and staff.
- Maintain a high degree of visibility in assigned areas.
- Apply de-escalation techniques to de-escalate patients, visitors, and other individuals and prevent potentially violent situations.
- Assist care team members in delivering bedside care using appropriate techniques when needed.
- Deliver respectful, dignified, kind, and empathetic customer service and patient care.
- Comply with company policies and procedures, ethical standards, and code of conduct, and champion Carilion's mission, vision, and values.
- Maintain and foster productive relationships with clinical care teams in the areas served.
Benefits
- Comprehensive medical, dental, and vision benefits.
- Employer-funded pension plan, vested after five years, and voluntary 403B.
- Paid time off accrued from day one.
- Onsite fitness studios and discounts to Carilion Wellness centers.
- Access to the Personify Health health and wellness app.
- Childcare discounts.
- Continued education and training.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
