Behavioral Health Security Officer- NRV
About The Position
The Behavioral Health Security Officer provides security services to Carilion Clinic Health System locations, including hospitals, inpatient psychiatry units, emergency medical and psychiatric services, ambulatory and outpatient clinics, and other designated areas where patients and visitors may be present. This non-sworn security role supports proactive violence prevention and safe, effective, high-quality care in emotionally charged situations where behavioral escalations may occur. The officer uses specialized de-escalation tactics and problem-solving skills to engage patients and visitors through verbal and non-verbal communication, mitigate risks of harm or injury, support the safety of patients and staff, and promote positive customer service. The position assists clinical staff in designated locations under the Carilion Clinic Police and Security Department, including adult and pediatric emergency departments, inpatient and ambulatory units, and other designated areas. The officer integrates with care teams, maintains visibility and security, and responds to emergencies or crises with composure, sound judgment, and appropriate intervention. The role reports directly to the Chief of Police and Security and fosters productive relationships with clinical care teams.
Requirements
- High school diploma or equivalent.
- At least three years of experience in security or behavioral health.
- Achieve or present certification in system-required de-escalation tactics before completing orientation.
- Basic Life Support (BLS) required.
- Demonstrated problem-solving and decision-making capability, sound judgment, and appropriate assertiveness.
- Adaptability, openness to change, and ability to work effectively in ambiguous situations.
- Ability to work well under pressure with ease and composure.
Nice To Haves
- Degree in criminal justice or training in a related field.
- Five years of experience in security, public safety, or law enforcement.
Responsibilities
- Assist clinical staff in designated locations, including emergency departments, inpatient and ambulatory units, and other designated areas.
- Monitor the safety and security of individuals within assigned units or areas.
- Interact with patients and visitors to establish trust and provide a calm, non-aggressive presence as a member of the healthcare team.
- Respond to emergency or crisis situations, including intervening in escalating verbal exchanges and providing appropriate physical intervention when needed.
- Use sound judgment and maintain composure when dealing with physically or verbally abusive patients or visitors.
- Work assertively to mitigate risks of assault or harm to patients, visitors, and staff.
- Maintain a high degree of visibility in assigned areas.
- Apply de-escalation techniques to reduce escalation and prevent potentially violent situations.
- Assist care team members in delivering effective bedside care using appropriate techniques when needed.
- Provide respectful, dignified, kind, and empathetic customer service and patient care.
- Comply with company policies and procedures, ethical standards, and code of conduct, and champion Carilion's mission, vision, and values.
- Provide equitable and culturally sensitive care to patients of all ages served in assigned units.
Benefits
- Comprehensive medical, dental, and vision benefits.
- Employer-funded pension plan, vested after five years.
- Voluntary 403(b) plan.
- Paid time off accrued from day one.
- Onsite fitness studios and discounts to Carilion Wellness centers.
- Access to the Personify Health wellness app.
- Childcare discounts.
- Continued education and training.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
