Behavioral Health Security Specialist- NRV

Carilion Clinic•Christiansburg, VA

4d•Onsite

About The Position

The Behavioral Health Security Specialist provides security services across Carilion Clinic Health System locations, including hospitals, inpatient psychiatry units, emergency medical and psychiatric services, ambulatory and outpatient clinics, and other designated areas where patients and visitors may be present. This is a non-sworn security role with additional training in de-escalation tactics and problem solving. The specialist uses verbal and non-verbal communication to engage individuals who are escalating, mitigate risks of harm or injury, and support the safety of patients and staff while contributing to a positive customer-service experience. The role assists clinical staff in designated areas, including adult and pediatric emergency departments and inpatient and ambulatory units. Specialists monitor safety, maintain a visible presence, and integrate into the care environment as a calm, non-aggressive member of the healthcare team. They respond to emergencies and crises, may intervene in escalating verbal exchanges, and may use appropriate physical intervention. They are expected to exercise sound judgment, remain composed when dealing with abusive patients or visitors, and work assertively to reduce risks of assault or harm. They may also assist care teams in delivering bedside care using appropriate techniques. The Behavioral Health Security Specialist reports directly to the Chief of Police and Security and fosters effective relationships with clinical care teams. The role requires the knowledge and skills to provide equitable and culturally sensitive care to patients of all ages served in assigned units. Specialists are expected to demonstrate respect, dignity, kindness, and empathy; provide excellent customer service and patient care; and uphold Carilion Clinic’s mission, vision, values, policies, procedures, ethical standards, and code of conduct.

Requirements

High school diploma or equivalent.
Minimum of three years of experience in security or behavioral health.
Achieve or present certification in system-required de-escalation tactics before completing orientation.
Basic Life Support (BLS) required.
Capability in problem solving, decision making, sound judgment, and appropriate assertiveness.
Adaptability, openness to change, and ability to work effectively in ambiguous situations.
Ability to work well under pressure with ease and composure.
Ability to demonstrate knowledge and skills necessary to provide equitable and culturally sensitive care to patients of all ages served in assigned units.

Nice To Haves

Degree in criminal justice or related field training preferred.
Five years of experience in security, public safety, or law enforcement preferred.

Responsibilities

Provide security services in hospitals, inpatient psychiatry units, emergency medical and psychiatric services, ambulatory and outpatient clinics, and other designated areas.
Assist clinical staff in designated areas, including adult and pediatric emergency departments and inpatient and ambulatory units.
Monitor the safety and security of individuals within assigned units or areas.
Establish trust and integrate into the care environment as a calm, non-aggressive member of the healthcare team.
Respond to emergency and crisis situations, including intervening in escalating verbal exchanges and providing appropriate physical intervention when needed.
Use de-escalation techniques to prevent potentially violent situations and mitigate risks of harm to patients, visitors, and staff.
Maintain a high degree of visibility in assigned areas.
Assist members of the care team with bedside care using appropriate techniques when needed.
Provide consistent customer service and patient care, demonstrating respect, dignity, kindness, and empathy.
Maintain productive and effective relationships with clinical care teams.
Comply with company policies, procedures, ethical standards, and code of conduct.