Behavioral Health Rep - Montrose

Legacy Community Health•Houston, TX

9d•Hybrid

About The Position

At Legacy Community Health, we believe in more than just providing care — we believe in building connections, empowering communities, and making a meaningful difference in people's lives. When you join us as a Bilingual Behavioral Health Representative I, you're not just stepping into a role; you're becoming part of a family that values compassion, collaboration, and community impact. Be a vital link: Support our on-site Behavioral Health providers, ensuring every patient feels heard, respected, and cared for. Make an impact: Engage in meaningful work that broadens access to Behavioral Health services and enhances the overall well-being of our community. Grow with us: Enjoy opportunities for professional development, mentorship, and personal growth in a supportive environment. Enjoy balance: We prioritize work-life harmony and foster a culture where your well-being matters just as much as the care you provide. Collaborate and thrive: Join a team of passionate healthcare professionals who value your contributions and celebrate your successes.

Requirements

BLS (CPR & AED) Certified required.
Familiarity with Microsoft Word, Outlook, and Excel.
Good direct and telephone communication skills.
Must be able to work in a team setting.
Leadership ability for program management, growth, and development.
Communication/interpersonal skills with various ethnic and socio-economic backgrounds.
Knowledge of community agencies and resources.
Coordinate multiple activities.
Computer skills in Microsoft Office.
Physical ability to sit, stand, walk, lift up to 25 pounds, and moderate concentration.

Nice To Haves

Three to six months of related experience preferred.
One year certificate from college or technical school preferred.
Familiarity with Behavioral Health preferred.
Bilingual English and Spanish speaking preferred.

Responsibilities

Provide essential support to Behavioral Health providers, enhancing patient access and care.
Manage provider schedules and waitlists to ensure optimal patient flow and timely care.
Facilitate communication between providers and patients through phone and mail correspondence.
Coordinate language interpretation services to ensure clear and effective communication.
Assist new patients with registration and complete necessary risk assessments.
Process Behavioral Health orders and referrals, ensuring follow-up and accuracy.
Conduct vital sign checks and accurately document them in the EHR system.
Provide translation services for monolingual providers to improve patient-provider interactions.
Participate in mandatory team meetings and make reminder calls for upcoming appointments.
Support Behavioral Health operations through data entry and other administrative tasks.
Assist in triaging behavioral health emergencies and perform medical tasks if qualified.
Travel to other clinic locations for cross-coverage when needed.