Behavioral Health Receptionist

Great Lakes Bay Health Centers•Bay City, MI

96d•Onsite

About The Position

This role is responsible for managing the front desk operations in a behavioral health setting, ensuring a positive patient experience from check-in to check-out. The position involves patient interaction, administrative tasks, insurance verification, and financial collections, all while maintaining accurate documentation in the electronic health record system. The receptionist plays a crucial role in patient flow, communication with healthcare providers, and assisting with the orientation of new personnel.

Requirements

High school diploma or equivalent required.
One (1) year previous experience in a medical office or clinic setting.
Basic medical terminology knowledge.
Medical insurance processing experience.
Typing, filing, computer, and telephone etiquette and answering skills.
Critical thinking skills essential.
Ability to respond appropriately and consistently to managerial directives.
Ability to multitask and work within a dynamic work environment.
Flexibility necessary to meet the changing needs of patients and office workflow.
Ability to communicate effectively with and relate to a diverse population in a professional and courteous manner.
Ability to function in a team setting.
Ability to respond appropriately to all patients.
Must be able to lift, carry, push, pull, and or twist while holding up to 25 lbs. frequently.

Responsibilities

Greet patients warmly, collect and verify patient information, and schedule appointments.
Process patient co-payments and payments for services rendered.
Verify insurance coverage, identify copay information, and document insurance details in the EMR.
Communicate the sliding fee process, conduct income determinations, and update patient information in EMR.
Efficiently and accurately utilize the electronic patient management and medical record system.
Scan paper forms into the EHR and ensure prompt communication and follow-up with clinical inbox tasks.
Coordinate appointments, referrals, and follow-up visits.
Communicate effectively with healthcare providers and support staff.
Arrange interpreter services or other accommodations for patients as needed.
Collect fees at the time of visit and issue receipts.
Set up payment plans and safeguard monies collected.
Accurately complete deposits and paperwork daily, maintaining an accurate cash drawer balance.
Submit required documentation to Finance.
Answer telephones professionally and route calls promptly, screening calls to determine appropriate handling.
Assist with the orientation of medical assistants, students, and other personnel.
Fill in for other staff as needed and qualified.
Assist with errands as assigned.
Assist the Center Management as necessary.
Perform other duties as assigned.