Behavioral Health Program Manager, IBH

University of California, San Francisco•Oakland, CA

12h

About The Position

The Supervisor for Integrated Behavioral Health Services provides operational leadership and frontline management for integrated behavioral health clinicians embedded within pediatric medical specialty services at UCSF Benioff Children's Hospitals. This position is responsible for the daily operations, workforce management, quality oversight, and program implementation supporting behavioral health services across inpatient and outpatient pediatric specialty programs, including Hematology/Oncology and other pediatric medical subspecialties. Working in a highly matrixed environment, the supervisor partners with physician, nursing, operational, and administrative leaders to ensure behavioral health services are seamlessly integrated into interdisciplinary care delivery. The supervisor promotes excellence in patient- and family-centered care, advances equitable access to behavioral health services, and supports strategic initiatives that improve clinical outcomes, patient experience, workforce engagement, and operational performance. The supervisor creates an environment that supports collaboration, continuous learning, innovation, diversity, equity, inclusion, and belonging while fostering professional growth among behavioral health clinicians. Integrated Behavioral Health (IBH) Services are part of the Child and Adolescent Mental Health Service Line at UCSF Benioff Children's Hospitals. The Child and Adolescent Mental Health Service Line brings together inpatient, outpatient, consultation-liaison, and integrated behavioral health programs to create a coordinated system of care that expands access, improves clinical outcomes, and advances the mental health and well-being of children, adolescents, and families across UCSF Benioff Children's Hospitals. The IBH programs partner with pediatric medical and surgical specialty programs to provide integrated, family-centered behavioral health care for children, adolescents, and young adults with acute and chronic medical conditions. Mental health clinicians are embedded within inpatient and outpatient specialty services—including Primary Care and medical specialties—to address the psychological, emotional, developmental, and behavioral needs of patients and families throughout the continuum of care. Working collaboratively with physicians, nurses, social workers, child life specialists, rehabilitation providers, and other interdisciplinary team members, the IBH program promotes early identification and intervention, improves access to behavioral health services, strengthens care coordination, and supports positive health outcomes.

Requirements

Master's or doctoral degree in Psychology, Social Work, Marriage and Family Therapy, Counseling, or related behavioral health discipline.
Current California licensure appropriate to discipline (Psychologist, LCSW, LMFT, LPCC, or equivalent).
Demonstrated knowledge of integrated behavioral health models in inpatient and ambulatory care.
Demonstrated supervisory skills to guide behavioral health providers on treatment methods for serious mental health disorders.
Ability to effectively manage multiple priorities and execute plans to meet deadlines.
Organizational skills for coordinating staff schedules and unit operations.
Ability to ensure patient care service standards are consistently met; assist staff with managing challenging patient interactions with sensitivity and skill.
Experience providing a range of behavioral health services, including individual, family, crisis and brief therapy, behavioral health screening, crisis intervention, consultation, and care coordination.
Experience providing evidence-based behavioral health assessment, diagnosis, and treatment in pediatric, medical, behavioral health, or integrated care settings.
At least two (2) years post-licensure clinical experience.

Nice To Haves

Knowledge of medical center, HR and UC policies and processes.
Knowledge of relevant psychiatric health services internal policies and external regulations.
Working knowledge of human resources management practices and policies.
Knowledge of business software, specialized applications and EHR systems used in behavioral health clinics / clinical departments.
Ability to perform all commonly applicable functions in word processing and spreadsheet software.
Comprehensive knowledge of organization's patient record system to teach others.

Responsibilities

Manage the day-to-day operations of integrated behavioral health services across pediatric inpatient units and outpatient specialty clinics. Ensure appropriate staffing, scheduling, workload distribution, and clinical coverage across multiple service locations. Supervises staff performing behavioral health services including, assessment, counseling, psychotherapy, crisis intervention, group therapy and / or community health, and testing and / or research for patients with serious mental health disorders. Assists with challenging and / or complex patient care interactions / issues. Advises on patient treatment strategies.
Ensures staff adhere to quality standards, internal policies and external regulations. Participates in development and implementation of quality improvement initiatives.
Coordinates professional development activities and participates in providing training.
Manages patient / client records according to state, city and county requirements. Ensures staff accurately document all patient related activities within established time frame. Recommends improvements to clinical documentation / program record keeping.
Collaborates with multidisciplinary teams including psychiatrists, primary care providers and community health workers advocating for patients. Serves as an internal resource for behavioral health issues. Serves as liaison with community-based behavioral health resources.
Recruit, onboard, coach, develop, and retain a high-performing team of integrated behavioral health clinicians. Conduct performance evaluations, establish performance expectations, and provide ongoing feedback and coaching.
Assists with allocation and management of program resources. Ensures productivity goals are met. Suggests ways to increase efficiency and improve quality of care. Requests additional resources when necessary.
When needed, deliver direct patient care, including behavioral health assessment, consultation, intervention, and psychotherapy, as needed to support patient access, continuity of care, and program operations.
Works in close partnership with the Clinical Director of Integrated Behavioral Health, physician leaders, nurse managers, ambulatory practice managers, and pediatric specialty leadership to advance integrated behavioral health across UCSF Benioff Children's Hospitals.
Promote equitable, culturally responsive, trauma-informed, and patient- and family centered care for medically complex pediatric populations.
Serve as an internal behavioral health consultant and liaison to medical teams and organizational leadership, supporting the integration of behavioral health services throughout the pediatric healthcare system.