Behavioral Health Patient Navigator - Psychiatry

The Ohio State University

3d•Onsite

About The Position

The Patient Navigator (PN) implements day-to-day activities for programs and services within the Department of Psychiatry and Behavioral Health, with a primary focus on the Young Adult Program and related services, while also supporting trauma-informed programming. The PN works alongside an interdisciplinary team of psychotherapists, psychologists, and psychiatrists focused on improving mental and behavioral health across the lifespan. The PN supports recruitment and enrollment for individual and group-based interventions by engaging with interested individuals, reviewing and triaging referrals from within and outside the medical center, explaining program content, costs, and scheduling, responding to inquiries, following up on questions, and assessing prospective participants’ suitability. The role also supports navigation through programs, including enrollment and payment, individual and group scheduling, access to behavioral health resources, and ongoing participant support. In coordination with program team members and clinical stakeholders, the PN manages scheduling and posting upcoming offerings and keeps websites and related program materials current. The PN contributes to quality assurance and research projects, including supporting IRB processes and coordinating satisfaction and outcome data collection. For group offerings, the PN maintains attendance and completion records and schedules follow-up visits with program team members. The PN also contributes to advertising and community outreach to support enrollment, increase awareness of Young Adult Program services, and reach diverse populations. The role includes maintaining relationships with community partners and coordinating outreach events. The position is on-site at an ambulatory clinic, 40 hours per week with a one-hour unpaid lunch. A hybrid schedule may be available after the first 12 months at leadership’s discretion.

Requirements

Bachelor’s degree in psychology, communications, public health, or a related field.
0 years of relevant experience required.

Nice To Haves

2–4 years of experience working with patients, public health services, and/or community-based programming.

Responsibilities

Implement day-to-day activities for Department of Psychiatry and Behavioral Health programs and services, primarily supporting the Young Adult Program and related services, as well as trauma-informed programming.
Support recruitment and enrollment for individual and group-based interventions.
Engage with interested individuals, review and triage referrals, provide program information, respond to inquiries, follow up on questions, and assess prospective participant suitability.
Support participant navigation through programs, including enrollment, payment, scheduling, access to behavioral health resources, and ongoing support.
Coordinate scheduling and posting of upcoming program offerings with program team members and clinical stakeholders.
Keep program websites and related materials up to date.
Support quality assurance and research projects, including IRB processes and collection of satisfaction and outcome data.
Maintain records of attendance and completion rates for group offerings and schedule follow-up visits with program team members.
Contribute to advertising and community outreach to support enrollment, increase awareness, and reach diverse populations.
Maintain relationships with community partners and coordinate outreach events.