Behavioral Health Patient Coordinator/ Receptionist

Serene Health•Tinley Park, IL

2h•$18 - $22•Hybrid

About The Position

The Behavioral Health Patient Coordinator/ Receptionist will serve to provide general assistance, information, referrals, and scheduling for individuals and families seeking Behavioral Health Services. The Behavioral Health Patient Coordinator/ Receptionist represents to the community the quality-of-service delivery provided through Behavioral Health Services and thus is required to have interpersonal skills, patience, and a strong ability for problem-solving in crisis or conflict situations. This individual will implement a screening and triage process to assist families in determining the necessary services. This position requires excellent communication and organizational skills, the ability to interact with all levels of Serene Health's staff, and a wide range of external contacts.

Requirements

High school diploma or GED required.
Must be proficient in Microsoft Office Suite programs and have excellent data entry skills.
Excellent organizational skills and attention to detail.
Excellent verbal and written communication skills.
Exceptional customer service skills and phone etiquette.
Ability to maintain confidential records.

Nice To Haves

Minimum 2+ years of experience in front office work preferred.
Bilingual in English and Spanish preferred.

Responsibilities

Manage front desk, greet clients, and manage office supplies.
Confirm coverage details including deductibles, co-pays, and co-insurance amounts
Provide excellent customer service by answering patient questions about their insurance and benefits.
Implement a screening and triage process to assist potential clients in determining the necessary services.
Answering, returning, scheduling client calls.
Schedule follow up and intake appointments as needed.
The ability to add, update, and edit scheduling services.
Ability to complete all data entry for pre-admission including identifying information, the reason for referral, relevant history, and payor type information.
Identify emergent or complex cases and seek clinical review, as needed, prior to finalizing the patient's appointment.
Maintains confidentiality of all clinical and administrative information consistent with agency policy.
Maintaining a working relationship with managerial, administrative, and clinical staff to assure efficiency in the day-to-day responsibilities.
Perform other duties as assigned.

Benefits

Medical, Dental, & Vision Benefits
Short & Long-Term Disability Benefits
Voluntary Accident, Voluntary Critical Illness, and Voluntary Hospital Indemnity Plans
Flexible Spending Accounts
Employee Assistance Program (EAP)
401(K)
Paid Vacation and Sick Leave
Paid Holidays
Employee Referral Program
Company Discount Program