Behavioral Health Coordinator
About The Position
Intake Coordinators at Ocean View Psychiatric Health Facility play a vital role in ensuring a welcoming, efficient, and compassionate admissions process for individuals seeking psychiatric care. Under the supervision of the Intake Manager and Intake Coordinator Leads, this position is responsible for gathering and verifying patient health information, coordinating admission logistics, and facilitating communication across clinical and administrative teams. Intake Coordinators serve as a key point of contact for patients and families during the intake process and must demonstrate strong communication, discretion, and empathy. This role requires a high level of accuracy in documentation, multitasking in a fast-paced environment, and the ability to support patients during moments of crisis with professionalism and care.
Requirements
- High school diploma or equivalent required
- Minimum of two (2) years of experience in a behavioral health, healthcare, or hospital setting (role-specific equivalent acceptable)
- Demonstrated ability to remain calm, composed, and effective in high-stress or crisis situations
- Strong teamwork and collaboration skills across disciplines and departments.
- Demonstrated sound professional judgment; clinical judgment where applicable to licensure/role
- Proficiency in the use of computers and standard keyboard functions for data entry and electronic documentation
- Effective verbal and written communication skills
- Ability to read, write, and communicate fluently in English
- Current CPR, BLS, and First Aid certification, or ability to obtain within 90 days of employment
Nice To Haves
- Minimum of five (5) years of experience in a behavioral health, healthcare, or related human-services setting (role-specific equivalent acceptable)
- Prior experience using Electronic Health Records (EHR) systems for documentation and coordination of care
- Proficiency with Microsoft Office Suite (Word, Excel, Teams) and/or cloud-based communication platforms (e.g., Slack, Zoom)
- Bilingual in English and Spanish, or other languages commonly spoken by the patient population
- Crisis prevention/intervention training (e.g., HWC, CPI, PMAB) or de-escalation certification
- Knowledge of HIPAA, Title 22, and other applicable regulatory standards
- Familiarity with trauma-informed care principles and culturally responsive practices
Responsibilities
- Collect relevant health information and conduct pre-admission assessments
- Coordinate patient transportation for safe and timely transitions
- Handle triage phone calls and conduct phone assessments with potential patients
- Verify patient insurance coverage and perform basic eligibility and billing computations
- Collect medical and psychiatric documentation for clinical review
- Communicate patient status and admission approvals with clinical teams
- Notify relevant departments (Nursing, Social Work, Outpatient Services) of patient admissions
- Document all phone calls and relay messages appropriately
- Enter patient data into the Electronic Health Records (EHR) system; admit and discharge patients
- Fax daily census reports to local facilities regarding bed/capacity availability
- Collaborate with the outreach team on referrals, admissions, bed availability, and patient status
- Demonstrate understanding and be compliant with Patients' Rights, LPS Statutes, and Seclusion and Restraint Protocols.
Benefits
- $2.00/hour shift differential for eligible NOC (overnight) shifts
- Comprehensive medical, dental, and vision insurance for qualifying employees
- 401(k) retirement savings plan
- Supportive, team-oriented work environment
- Opportunities for professional growth, training, and advancement within the organization
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
