Behavioral Health Outreach Specialist

City of Minnetonka•Minnetonka, MN

1d•Hybrid

About The Position

Provide resource coordination and short-term case management services for individuals experiencing behavioral health challenges who are referred following contact with the Police or Fire department. This position is primarily performed onsite, located at the Minnetonka Police Department (14600 Minnetonka Blvd, Minnetonka, MN 5534) and requires travel throughout Minnetonka and, at times, other areas of Hennepin County. The normal work schedule is Monday through Friday, 8:00 a.m. - 4:30 p.m., with occasional evening and weekend hours for community engagement events. This position is funded through a grant and is currently authorized for a two-year term. Continued employment beyond the grant period is contingent upon future funding and organizational needs.

Requirements

Associate’s degree in social work, human services, criminal justice or related field.
Three years of experience providing direct support to individuals with mental health, substance use, housing or other basic needs resources.
Experience with community resource coordination and multidisciplinary collaboration.
Experience effectively interacting with people from diverse backgrounds.
Ability to pass a criminal background check.
Valid Minnesota driver’s license.
Ability to obtain and maintain Minnesota Criminal Justice Data Network Certification and pass the CJIS Competency Exam.
Annual certification is required to continue employment.
A valid driver's license and reliable transportation are required to travel within the metro area to meet with individuals in their homes and to perform authorized off-site work duties.

Nice To Haves

Bachelor’s degree in social work, psychology, human services, criminal justice or a closely related field.
Professional experience collaborating with law enforcement, emergency services, hospitals or crisis response programs.
Completion of the MN Crisis Intervention Team (CIT) training.
Familiarity with Hennepin County behavioral health resources and community service providers.

Responsibilities

Conduct follow-up outreach to individuals and families identified through the Minnetonka Police or Fire Department who could benefit from behavioral health or social service interventions, including therapy referrals, basic needs assistance, housing, substance use treatment, transportation or other supports.
Maintain a select caseload for short-term case management where there is a need for specialized, continuing support, or where connection to county case management is not available.
Provide services to individuals and families where a member has mental, emotional, or physical disabilities, as well as those experiencing complex social or financial struggles.
Services will be provided over the phone or in person at either the Minnetonka Police Department or in the community.
Maintain regular communication with individuals, treatment providers, and partner agencies as necessary to support successful service engagement.
Work closely with the department’s social worker to ensure continuity of care and coordinated service delivery.
Maintain case records and documentation within the department’s records management system in accordance with Minnesota Data Practices requirements and department policy.
Participate in multidisciplinary community support meetings and consult with internal and external partners as needed.
Review adult protection reports received by the Police or Fire Department and offer support or resources as appropriate.
Provide outreach and resources to individuals identified by the Minnetonka Fire Department as having excessive emergency response calls for lift assists or medical services.
Assist with grant reporting including maintaining necessary case referral and outcome data.
Complete ongoing professional development through attending training and/or conferences to remain current on relevant best practices.
Perform other duties as assigned.
This position performs work in office, community, residential and field environments.
Duties require travel throughout the community, occasional evening or weekend work, and frequent interaction with individuals experiencing mental health challenges, trauma, substance use, and housing instability.
The position requires the ability to safely conduct home and community visits independently.