Behavioral Health Navigator I - UPMC Wellsboro

UPMC•Wellsboro, PA

1d•Hybrid

About The Position

The Behavioral Health Navigator I is responsible for the assessment and navigation of patients and families in collaboration with attending psychiatrists and other staff within the UPMC Wellsboro Emergency Department. They will develop an initial treatment plan to facilitate disposition planning and assist with bed placement or disposition planning. They will have the ability to identify the acuity level of a patient and facilitate the flow of information to promote effective communication regarding patient care, patient operations, and disposition. The incumbent will work four 10-hour rotating shifts, including days, evenings, nights, and weekends. Flexibility to travel to UPMC Williamsport is required to support the Consult & Liaison team as needed. UNDERGRADUATE & GRADUATE (if applicable) TRANSCRIPT(S) MUST BE INCLUDED WITH APPLICATION.

Requirements

Bachelor's Degree in Psychology, Counseling or Social Work with one-year of mental health direct care experience OR master's degree in Psychology, Counseling or Social Work. Other fields of study may be considered with coursework of at least 12 credits in human services and/or relevant mental health experience.
Ability to respond calmly and effectively, using good clinical judgment to both psychiatric and medical emergencies.
Ability to identify problems, implement resolution, reassesses situation/problem.
Excellent interpersonal relations with the ability to interact in a direct, professional, tactful, gracious manner with all professional/non-professional contacts; includes all areas of verbal/non-verbal communication within the contest of direct/non-direct contact; history of excellent interpersonal relations.
Ability to work collaboratively within a multidisciplinary team.
Ability to work under stress, with an unpredictable patient flow, in a sometimes-crowded work environment.
A personal disposition that is warm, friendly, caring, kind and hospitable towards patients, colleagues.
Exhibit openness and willingness to learn.
Flexible schedule; rotating shifts.
History/record of all above services consistently delivered with a service excellent attitude.
Ability and willingness to work in a managed care environment.
Excellent ability and history of direct, gracious, courteous, kind face-to-face, telephone and nonverbal skills.
May in the course of their job duties be in rooms where medications are stored. No contact with medications is allowed.
Cardiopulmonary Resuscitation (CPR)
Comprehensive Crisis Management (CCMC)
Act 31 Child Abuse Reporting with renewal
Act 33 with renewal
Act 34 with renewal
Act 73 FBI Clearance with renewal

Responsibilities

Meet standards for documentation and completes all required paperwork, including psychiatric evaluation, commitment paperwork.
Demonstrate ability to utilize DSMV and to develop provisional diagnosis.
Demonstrate knowledge of mental health laws and reviews inpatient commitment for accuracy, competencies and proper time frames.
Knowledge of insurance programs, processes and able to obtain authorizations as needed.
Participate in interdisciplinary activities such as staff meetings and other committees as assigned.
Maintain competency requirements.
Learn and utilize up-to-date technology in delivery of patient care for assessment and disposition/referral planning.
Efficiently take a sizable volume of calls and disposition callers to meet their needs rapidly.
Follow outpatient scheduling or referral documentation guidelines.
Responds rapidly to appointment or inpatient admission requests through email, phone, or voicemail.
Review and summarizes the patient information for admissions to a behavioral health unit and triaging patient for appropriate placement.
Ability to verbally present the case to physicians and others.
Demonstrate triage and assessment skills for medical necessity or appropriate outpatient clinic.
Provides accurate, timely information to coworkers, physicians, outside agencies, with a professional and courteous manner.
Demonstrates expertise in accessing social systems by providing resource-specific information to patients and families, initiating contact with appropriate resources and facilitating the patient/family's ability to accept referrals.