Behavioral Health Liaison - IBHS

Community Behavioral Health. • Philadelphia, PA

1d • Onsite

About The Position

The Behavioral Health Liaison supports CBH Clinical Care Managers in procuring behavioral health services for CBH members. The role supports utilization management by monitoring services to ensure that approved services are delivered as authorized and meet members’ clinical needs. The position coordinates referrals and information among CBH and partner organizations and helps connect children, adolescents, and adults with behavioral health and supplemental services.

The position requires travel within Philadelphia and surrounding counties. The successful candidate must currently reside in Philadelphia or become a resident within six months of hire. The work includes regular movement and use of office equipment and computers, and is performed indoors in areas that are adequately lighted and ventilated, with some temperature fluctuation. No protective equipment is routinely needed. The role requires adapting to ongoing changes and demands.

Requirements

• Bachelor’s degree in Social Work or a related field.
• PA Child Abuse Clearance required.
• At least 2 years of direct-service experience, including assessment, counseling, and service coordination.
• Familiarity with services for adults and children in the managed care system.
• Excellent interpersonal and collaboration skills.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office and ability to type 20 words per minute.
• Strong organizational skills and ability to multitask in a high-volume environment.
• Ability to work independently and as part of a team.
• Compliance with HIPAA regulations.
• Ability to travel within Philadelphia and surrounding counties.
• Must be a current Philadelphia resident or become a resident within six months of hire.
• Ability to perform regular walking, standing, stooping, bending, sitting, reaching, pushing, pulling, and repetitive wrist or hand movements.
• Ability to use computers and office equipment to complete daily work responsibilities.
• Ability to adapt to continuous changes and demands of the job.

Nice To Haves

• Bilingual in Spanish.

Responsibilities

• Coordinate all aspects of referrals, including tracking and documenting referral status, notifying appropriate parties when a provider is identified, and following up with providers to ensure services have started.
• Assist with recommendations and referrals for ancillary and supplemental services in addition to behavioral health services for children, adolescents, and adults.
• Coordinate and share information between the CBH clinical management team and Clinical Care Management Specialists at the Department of Behavioral Health, Family Court, and school-based programs.
• Provide the CBH Members Services department with lists of children, youth, and families referred to routine behavioral health treatment services for follow-up.
• Maintain contact with families after discharge to support adherence to the treatment plan.
• Facilitate and participate in interagency meetings.
• Monitor services to ensure approved services are delivered as authorized and meet CBH members’ clinical needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level