Behavioral Health Liaison - IBHS
About The Position
The Behavioral Health Liaison supports CBH Clinical Care Managers in procuring behavioral health services for CBH members. The role supports utilization management by monitoring services to ensure authorized services are delivered and appropriately meet members’ clinical needs. The position coordinates referrals from tracking and documenting referral status through notifying appropriate parties when a provider is identified and following up to confirm services have started. It also assists with recommendations and referrals for ancillary and supplemental services, coordinates information across CBH and partner clinical teams, supports follow-up with families after discharge, and participates in interagency meetings. The successful candidate must be a current Philadelphia resident or become one within six months of hire. The position requires travel within Philadelphia and surrounding counties, regular use of office and computer equipment, and the ability to adapt to changing job demands.
Requirements
- Bachelor’s degree in Social Work or a related field.
- PA Child Abuse Clearance required.
- At least 2 years of direct-service experience, including assessment, counseling, and service coordination.
- Familiarity with services for adults and children in the managed care system.
- Excellent interpersonal and collaboration skills.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office and ability to type 20 words per minute.
- Strong organizational skills and ability to multitask in a high-volume environment.
- Ability to work independently and as part of a team.
- Compliance with HIPAA regulations.
- Ability to travel within Philadelphia and surrounding counties.
- Must be a current Philadelphia resident or become a resident within six months of hire.
Nice To Haves
- Bilingual Spanish skills.
Responsibilities
- Coordinate referrals, including tracking and documenting status, notifying appropriate parties when a provider is identified, and following up with providers to ensure services have begun.
- Assist with recommendations and referrals for ancillary and supplemental services for children, adolescents, and adults.
- Coordinate and share information between the CBH clinical management team and Clinical Care Management Specialists at the Department of Behavioral Health, Family Court, and school-based programs.
- Provide the CBH Member Services department with lists of children, youth, and families referred to routine behavioral health treatment services for follow-up and post-discharge contact to support adherence to treatment plans.
- Facilitate and participate in interagency meetings.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
