Behavioral Health Lead Patient Coordinator
About The Position
Empowering Wellness, Transforming Lives Optima Medical Management Group is dedicated to enhancing the quality of life by promoting wellness. At Optima MMG and all of its divisions: Serene Health, Community Support, and American TrueCare, our mission is to provide comprehensive support and care that not only addresses immediate concerns but also fosters long-term well-being. As pioneers in the field, we aspire to lead in member care outcomes and set new standards for excellence and innovation. We are committed to empowering our members to achieve self-sufficiency in health, creating a ripple effect that strengthens families and communities. Our work culture at Optima MMG is built on pride, passion, and a collective commitment to making a positive difference in people's lives. Our team members are dedicated problem-solvers who bring their unique skills and perspectives to the table. We believe that by fostering a collaborative and supportive environment, we can unlock the full potential of our team and, in turn, provide the best possible care to our members. A career at Optima MMG is an opportunity to be part of a dynamic and forward-thinking organization. We encourage continuous learning and professional growth, providing our employees with access to industry experts, cutting-edge technologies, and a supportive community that values each individual's contributions. Join us on this journey to not only advance your career but to be a driving force in transforming lives and communities through passionate and fulfilling work! Job Summary: We are seeking a compassionate, organized, and proactive Behavioral Health Lead Patient Coordinator to join our Behavioral Health team. In this role, you will serve as a key liaison between patients, providers, and administrative staff, ensuring a seamless and supportive patient experience from intake through ongoing care. As the lead, you will guide daily front-end operations, mentor patient coordination staff, and help drive efficiency, quality, and patient satisfaction within our behavioral health services.
Requirements
- High school diploma or GED required.
- Minimum of 1 year of experience in a healthcare setting such as insurance eligibility, scheduling, billing, and any background regarding behavioral health.
- Proficient in healthcare management software and Microsoft Suite such as Outlook, Excel, Word, SharePoint, etc.
- Knowledge of HIPAA regulations, patient rights, and ethical standards.
- Ability to work in a fast-paced environment and manage multiple priorities.
Nice To Haves
- Bachelor’s degree in Healthcare Administration, Nursing, Business Administration, or related field preferred.
- Prior leadership experience preferred.
- Strong leadership, problem-solving, decision-making, and team management skills preferred.
- Excellent communication and interpersonal skills; patient communication and empathy.
- Bilingual in English and Spanish preferred.
Responsibilities
- Support the supervisor in Patient Coordinators workflow and administrative staff.
- Provide shadowing and coaching where needed.
- Assist overseeing patient intake, scheduling, and referral processes for behavioral health services.
- Serve as the primary point of contact for patients, families, and external partners.
- Ensure timely coordination of appointments, assessments, and follow-ups.
- Support patients in navigating services, insurance, and treatment plans.
- Maintain accurate and confidential patient records in compliance with HIPAA regulations.
- Help develop and implement workflows to improve efficiency and patient experience.
- Assist with staff scheduling and coverage planning.
- Help monitor daily operations to ensure smooth clinic flow and access to care.
- Help identify process gaps and implement improvements.
- Assist with tracking and reporting key performance metrics (e.g., no-show rates, scheduling efficiency).
- Collaborate with clinical leadership to align administrative and care delivery processes.
- Help ensure adherence to organizational policies, procedures, and regulatory requirements.
- Facilitate communication between providers, care teams, and administrative staff.
- Handle patient concerns or escalations in a professional and empathetic manner.
- Performs other duties as assigned.
Benefits
- Medical, Dental, & Vision Benefits
- Short & Long-Term Disability Benefits
- Voluntary Accident, Voluntary Critical Illness, and Voluntary Hospital Indemnity Plans
- Flexible Spending Accounts
- Employee Assistance Program (EAP)
- 401(K)
- Paid Vacation and Sick Leave
- Paid Holidays
- Employee Referral Program
- Company Discount Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
