Behavioral Health Certified Medical Assistant (BIlingual Spanish)

HOPE Clinic•Houston, TX

42d•$17 - $20•Onsite

About The Position

The Behavioral Health Certified Medical Assistant (BH CMA) provides coordinated care to a variety of patients enrolled in Psychiatric and Counseling services with HOPE Clinic. The BH CMA functions as part of the interdisciplinary care team and provides clinical and administrative support in a culturally and emotionally competent manner.

Requirements

Completion of a CMA training program is required
CMA, CCMA, or RMA is required or willingness to obtain certification within 3-month probationary period
Knowledgeable of and maintains HIPAA standards of privacy and confidentiality
Knowledge of Microsoft Office and be able to utilize the Internet
Able to use basic office equipment (e.g., computer, copier)
Strong written and oral communication skills
Detail oriented and team player
Excellent customer service skills
Must be able to handle multiple tasks, complexity, and diversity of patients
Ability to work independently with strong sense of focus, task-oriented
Ability to work with culturally-diverse families and communities with the ability to be culturally sensitive, appropriate and non-judgmental
Work well under pressure and maintain a consistently pleasant and professional demeanor when communicating with the public and staff
Be able to maintain a calm and professional attitude even in the face of crisis and dramatic presentation
Able to work in different work settings and environments
Adhere to clinic policies, procedures, and the professional code of ethics
High School diploma or GED is required
Ability to travel to satellite sites and/or off-site locations for support/assignments, events or training as needed
Proof of liability and property damage insurance on vehicle used is required
Must have good transportation and a valid Texas Driver’s license

Nice To Haves

1 year or more of healthcare experience preferred
Minimum of one year in health education, patient navigation, mental health, and/or health clinic patient assistance field preferred
Insurance and medical experience preferred
Previous behavioral health care or medical assistant experience preferred
Basic casework skills (referrals, advocacy) preferred
Associates Degree preferred
Experience as a Medical Assistant preferred
Certification or previous work experience with individuals in crisis is preferred

Responsibilities

Greet and attend to patients in a therapeutic and professional manner
Register, make appointments, check patients in and out, and process payments all within the parameter of excellent customer service
Perform intake triage, vitals, and assist patients with mental health screenings
Document vitals, screenings, patient history, and personal information as needed
Conduct urine drug screenings, blood draws, and give injections based on provider’s orders
Maintain organization and patient confidentiality
Provide support to providers and coordinates psychotropic medication refill requests including the prior authorization of psychotropic medications
Provide administrative assistance by implementing administrative systems, following outlined procedures, and monitoring administrative projects when assigned
Manage provider schedules to ensure department productivity
Conduct daily reviews and process the referrals queue to behavioral health services for both internal and self-referrals
Close referrals and fill structured data
Responsible for PMP reports from Psychiatric patients
Print PMP reports for all patients before their visit
May advocate and coordinate on behalf of patients with schools
Coordinate and arrange translation services for patient care
Coordinate logistic support for department, including supply restock and equipment maintenance
Abide and sustain workflow expectations established by supervisor
Interview patients to determine their needs and refer them to appropriate community agencies and services (i.e. housing, legal aid, emergency shelter, domestic violence, employment, adult education, food/clothing, etc) if needed
Attend on-site/off-site community engagement activities and on-site/off-site clinic events as needed
Perform other duties as assigned to support HOPE Clinic’s Mission, Vision and Values