Behavioral Health Certified Medical Assistant (BIlingual Spanish)

Asian American Health Coalition • Houston, TX

41d • Onsite

About The Position

The Behavioral Health Certified Medical Assistant (BH CMA) provides coordinated care to a variety of patients enrolled in Psychiatric and Counseling services with HOPE Clinic. The BH CMA functions as part of the interdisciplinary care team and provides clinical and administrative support in a culturally and emotionally competent manner.

Requirements

• Completion of a program of training for Medical Assistants is required
• CMA, CCMA, or RMA is required or willingness to obtain certification within 3-month probationary period
• Knowledgeable of and maintains HIPAA standards of privacy and confidentiality
• Knowledge of Microsoft Office and be able to utilize the Internet
• Able to use basic office equipment (e.g., computer, copier)
• Strong written and oral communication skills
• Detail oriented and team player
• Excellent customer service skills
• Must be able to handle multiple tasks, complexity, and diversity of patients
• Ability to work independently with strong sense of focus, task-oriented
• Ability to work with culturally-diverse families and communities with the ability to be culturally sensitive, appropriate and non-judgmental
• Work well under pressure and maintain a consistently pleasant and professional demeanor when communicating with the public and staff
• Be able to maintain a calm and professional attitude even in the face of crisis and dramatic presentation
• Able to work in different work settings and environments
• Adhere to clinic policies, procedures, and the professional code of ethics
• High School diploma or GED is required
• Proof of liability and property damage insurance on vehicle used is required
• Bilingual (Vietnamese, Chinese, Burmese, Arabic and/or Spanish with English) is required
• Above average skills in language ability as well as public speaking and writing
• Willingness to work in different department and/or travel to satellite sites to provide coverage
• Must have good transportation and a valid Texas Driver’s license

Nice To Haves

• 1 year or more of healthcare experience preferred
• Insurance and medical experience preferred
• Previous behavioral health care or medical assistant experience preferred
• Basic casework skills (referrals, advocacy) preferred
• Associates Degree preferred
• Experience as a Medical Assistant preferred
• Certification or previous work experience with individuals in crisis is preferred

Responsibilities

• Greet and attend to patients in a therapeutic and professional manner
• Register, make appointments, check patients in and out, and process payments all within the parameter of excellent customer service
• Perform intake triage, vitals, and assist patients with mental health screenings
• Document vitals, screenings, patient history, and personal information as needed
• Conduct urine drug screenings, blood draws, and give injections based on provider’s orders
• Maintain organization and patient confidentiality
• Provide support to providers and coordinates psychotropic medication refill requests including the prior authorization of psychotropic medications
• Provide administrative assistance by implementing administrative systems, following outlined procedures, and monitoring administrative projects when assigned
• Manage provider schedules to ensure department productivity
• Conduct daily reviews and process the referrals queue to behavioral health services for both internal and self-referrals
• Close referrals and fill structured data
• Responsible for PMP reports from Psychiatric patients
• Print PMP reports for all patients before their visit
• May advocate and coordinate on behalf of patients with schools
• Coordinate and arrange translation services for patient care
• Coordinate logistic support for department, including supply restock and equipment maintenance
• Abide and sustain workflow expectations established by supervisor
• Interview patients to determine their needs and refer them to appropriate community agencies and services (i.e. housing, legal aid, emergency shelter, domestic violence, employment, adult education, food/clothing, etc) if needed
• Attend on-site/off-site community engagement activities and on-site/off-site clinic events as needed
• Perform other duties as assigned to support HOPE Clinic’s Mission, Vision and Values.

Benefits

• Equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED