Behavioral Health Care Manager - Duke Primary Care

Duke Careers•Durham, NC

1d•Hybrid

About The Position

The Behavioral Health Care Manager functions as an integral part of an interdisciplinary team, ensuring excellence in behavioral health care, in an effort to achieve optimal mental health outcomes through a seamless model of access and care. Focus on improving mental health care for patients, physicians, family and community. Duke Primary Care offers family, adolescent, and internal medicine services as well as urgent, general pediatric, and virtual care at nearly 50 clinic locations across central North Carolina. Duke University Health System is designated as a Magnet organization. Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses. Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification. Duke University Health System has 6000 + registered nurses.

Requirements

BSN is required for this position.
At least 3 years of nursing experience.
Care management / care coordination required.
Must have current or compact RN licensure in the state of North Carolina.
BLS required.
Organized and motivated by a fast-paced environment.
Able to manage multiple tasks/projects simultaneously.
Proficient in chart review and able to assess needs quickly.
Strong with the use of computer software tools and data files.
Comfortable with continuous change and is self-motivated.
Able to help build and establish new programs.
Able to complete documentation in a quick and efficient manner (will be in electronic health record and other software systems developed for care management and population based program metrics).
Demonstrate confidence, compassion, political savvy, as well as attention to detail to apply these skills as decisions dictate.
Be self-directed and able to organize and manage multiple tasks/projects simultaneously.
Use conflict-resolution skills when reaching consensus about plans of care and treatment decisions.
Use motivational interviewing and active-listening skills when assessing patient conditions, problems and interests.

Nice To Haves

Skills in motivational interviewing are helpful in guiding the patient in setting self-management goals.

Responsibilities

Utilizes the collaborative care model for treating depression and anxiety in primary care, working in partnership with the primary provider and psychiatrist to provide high quality team based care.
Conducts initial comprehensive psychological assessments, eliciting the patient’s and family’s treatment preferences and needs, presenting patient cases in the weekly rounds meeting with the consulting psychiatrist and communicating those rounds recommendations back to the primary care provider and then to the patient.
Conducts patient contacts through scheduled telephone and video appointments.
Care management includes assessment of medication effectiveness and adherence, providing patient education on mood disorders and pain, and brief structured counseling that focuses on the patient’s own self-management of their depression and/or anxiety.
Closely follows up patients generally every two weeks to reassess / administer mental health screenings, assesses medication effectiveness and side effects, engages the patient in a therapeutic alliance, and encourages treatment adherence and self-management.
Maintains strict confidentiality.
Promotes programs and services to community.
Builds effective and trusting relationships with patient/peers.