Behavioral Health Care Advocate - After Hours Crisis - Remote MO

UnitedHealth Group • St. Louis, MO

8h • Remote

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. This role contributes to improving health outcomes by connecting people with care, pharmacy benefits, data, and resources. The culture is guided by diversity and inclusion, offering comprehensive benefits and career development opportunities. As a member of the After Hours Call Center Team, the advocate will handle provider/facility requests for higher levels of care and member crisis calls. Residency and an active, unrestricted clinical license in Missouri are required. The position involves working nights, weekends, and holidays, with specific shifts provided. This is a remote position for individuals located in the state of Missouri.

Requirements

• Master's degree in Psychology, Social Work, Counseling, or Marriage and Family Counseling; Licensed Ph.D., or an RN with 2+ years of experience in behavioral health
• Active, unrestricted independent clinical license in the State of Missouri: LP, LCSW, LMFT, LPC, or RN
• 2+ years of post-master’s or RN experience in a related mental health environment
• Proficient with Microsoft Office Suite (i.e., Word, Excel, Outlook, Teams)
• Proven ability to talk and type at the same time while navigating between multiple screens and programs
• Proven ability to work in a fast-paced environment and adapt to change
• Dedicated, distraction-free workspace and access to install secure high speed internet via cable/DSL/fiber at home
• Ability to work evenings, overnights, weekends, and holidays per your assigned schedule
• Residency in Missouri

Nice To Haves

• Inpatient experience
• Crisis intervention experience
• Behavioral health utilization management experience
• Call center experience
• Dual diagnosis experience with mental health and substance abuse
• Experience determining levels of care for behavioral health services
• Experience using Interqual, ASAM, and/or Locus criteria
• Experience working in an environment that required coordination of benefits and utilization of multiple groups and resources for patients

Responsibilities

• Field inbound calls in a queue from members and providers for purpose of assessment and triage
• Focus on initial inpatient admission for psychiatric and chemical dependency patients
• Make patient assessments and determining appropriate levels of care
• Participate in member crisis calls
• Determine if additional clinical treatment sessions are needed
• Manage inpatient mental health cases throughout the entire treatment plan
• Administer benefits
• Coordinate benefits and transitions between various areas of care
• Identify ways to add value to treatment plans and consulting with facility staff

Benefits

• Competitive base pay
• Comprehensive benefit program
• Performance rewards
• Paid Time Off which starts to accrue with your first pay period
• 8 Paid Holidays
• 1 Floating Holiday
• Medical Plan options
• Participation in a Health Spending Account or a Health Saving account
• Dental Insurance
• Vision Insurance
• Life Insurance
• AD&D Insurance
• Short-term Disability coverage
• Long-Term Disability coverage
• 401(k) Savings Plan
• Employee Stock Purchase Plan
• Education Reimbursement
• Continuing Education and License Renewal Fee Reimbursement
• Employee Assistance Program
• Employee Referral Bonus Program
• Employee Discounts
• Voluntary Benefits (i.e., pet insurance, legal insurance, LTC Insurance, etc.)
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees