Behavioral Health Admin Rep II
About The Position
As our Behavioral Health Administrative Support Representative II, you will serve as the first point of contact for clients, families, and visitors, guiding them through the arrival process, advising on appointment schedules, and collecting/updating critical demographic and insurance information. You will ensure a smooth check-in experience by verifying eligibility, accurately collecting copayments, and maintaining detailed messages for provider and office staff. Every day, you will organize and safeguard client charts, prepare and file documentation, and coordinate with clinical teams while performing a variety of clerical and data entry tasks. In handling these responsibilities, you will pay special attention to the sensitive nature of the care delivered in a mental health environment and uphold a high level of professionalism and privacy. To be successful in this role, you will combine exceptional organizational skills with a strong customer service mindset, demonstrating compassion, confidentiality, and collaborative teamwork. Your dedication to accurate recordkeeping, effective communication, and operational efficiency will help create a positive and reassuring atmosphere for those seeking mental health care.
Requirements
- High School Graduate
- Some Medical Office experience in a front office setting
- Demonstrated experience working in a setting that requires multi-tasking skills
Nice To Haves
- 1 (one) or more years of experience in medical office setting
- Experience in a mental health setting desirable
- Experience with multi-line phones/ACD phones
Responsibilities
- Serve as the first point of contact for clients, families, and visitors.
- Guide clients through the arrival process.
- Advise on appointment schedules.
- Collect and update critical demographic and insurance information.
- Verify eligibility.
- Accurately collect copayments.
- Maintain detailed messages for provider and office staff.
- Organize and safeguard client charts.
- Prepare and file documentation.
- Coordinate with clinical teams.
- Perform a variety of clerical and data entry tasks.
- Uphold a high level of professionalism and privacy, paying special attention to the sensitive nature of care in a mental health environment.
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What This Job Offers
Career Level
Mid Level
Education Level
High school or GED
