Beer-Wine-Liqr/Clerk

Kroger•Gahanna, OH

12d

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor established quality assurance standards. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Requirements

Must be at least 21 years of age.
Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math.

Nice To Haves

Beer, wine, or liquor experience.
Knowledge of imported and domestic varieties, their flavor profiles, and how they are made.
Knowledge of industry trends in specialty wines and beers as they relate to customers.
Retail experience.
Ability to speak, read, and/or write a second language.

Responsibilities

Promote trust and respect among associates.
Create a welcoming environment by answering customer questions about products sold within the department and throughout the store.
Gain and maintain knowledge of department products, answer questions, and make product suggestions.
Assist with execution of adult beverage category display plans and special in-store promotions in consultation with store management.
Maintain familiarity with adult beverage product names, pronunciation, origins, and industry terminology.
Inform customers of Beer/Wine/Spirits specials.
Recommend beer, wine, and spirits items to help customers find the products they want and need.
Prepare, package, label, and inventory merchandise.
Check product quality for freshness; review sell-by dates and take appropriate action.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Maintain a positive attitude and stay current with present, future, seasonal, and special advertisements.
Ensure proper temperatures in cases and coolers and maintain temperature logs.
Reinforce safety programs by following safety procedures, identifying unsafe conditions, and notifying store management.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Perform the essential functions of the position with or without reasonable accommodation.