Beauty Lead - Patrick Henry Mall
About The Position
The Beauty Lead provides customers with a personalized shopping experience while selling beauty products. The role uses product knowledge and the Connect, Inspire, Engage service model to drive sales and customer service while supporting consistent department operations. The Beauty Lead engages customers, helps them make buying decisions, supports promotions and loyalty programs, completes point-of-sale transactions, maintains products and the sales floor, assists with inventory and merchandising processes, and helps onboard and train store associates on beauty procedures.
Requirements
- Strong communication and relationship-building skills.
- Demonstrate the competencies of prioritizing customers, taking accountability, thinking critically, producing results, driving improvement, and working collaboratively.
Responsibilities
- Approach customers in a friendly manner, identify their needs, and share product knowledge to generate interest and close sales.
- Provide mini services with product application and recommend application techniques and additional products.
- Meet or exceed performance, productivity, and sales goals.
- Promote customer loyalty through excellent service and programs including FindMore, Gift Card, Rewards, and Credit Programs, as well as promotions and cross-selling opportunities.
- Resolve customer concerns by listening professionally and providing options, solutions, and next steps.
- Process point-of-sale transactions, including sales, returns, exchanges, line management, re-ticketing, and return processes.
- Facilitate beauty department promotions and events, and assist leaders in meeting standards and goals.
- Replenish products from shipments, stockrooms, and understock while maintaining core standards.
- Create and manage product testers appropriately.
- Recover the sales floor to maintain an organized, clean, and hygienic shopping environment that meets core standards.
- Prepare for inventory processes, including cycle counts, stock ledger updates, RFID scans, and annual inventory.
- Assist the operations team with pricing, signing, and merchandising processes and standards.
- Help onboard and train or cross-train store associates on beauty procedures and processes.
- Participate in ongoing skills development through company- or vendor-provided training and skills practice.
Benefits
- Medical insurance, if eligible.
- Dental insurance, if eligible.
- Vision insurance, if eligible.
- Term life insurance, if eligible.
- Paid vacation, if eligible.
- Paid holidays for eligible associates.
- Additional compensation for store hourly associates scheduled to work on a designated holiday.
- 401(k) with Company match, if eligible.
- Associate discount on JCPenney merchandise.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
