Beauty Lead - Aviation Mall

Penney OpCo LLC • Town of Queensbury, NY

3d • Onsite

About The Position

The Beauty Lead provides customers with a personalized shopping experience by using beauty product knowledge and the Connect, Inspire, Engage service model. The role focuses on driving sales and delivering customer service while supporting consistent general operations in the beauty department.

The Beauty Lead engages customers, identifies their needs, shares product knowledge, and offers product application demonstrations, application tips, and complementary products. The role also supports sales transactions, customer loyalty programs, promotions, department events, inventory processes, merchandising standards, and the training and development of store associates.

Requirements

• Strong communication skills.
• Strong relationship-building skills.
• Ability to prioritize customers, take accountability, think critically, produce results, drive improvement, and work collaboratively.

Responsibilities

• Proactively approach customers, determine their needs, share beauty product knowledge, and help them make buying decisions, including through mini services, product application, application techniques, and suggestions for additional products.
• Prioritize and achieve performance, productivity, and sales goals.
• Promote customer loyalty programs, gift cards, rewards, credit programs, promotions, and cross-selling opportunities.
• Listen to customer concerns and provide solutions, options, and next steps professionally.
• Perform point-of-sale processes, including sales, returns, exchanges, line management, re-ticketing, and return processing.
• Facilitate beauty department promotions and events and assist leaders in meeting standards and goals.
• Maintain established performance standards for product sales, customer service, and productivity.
• Replenish products from shipments, stockrooms, and understock while maintaining core standards.
• Create and manage product testers and complete sales-floor recovery to maintain an organized, clean, and hygienic environment.
• Prepare for inventory processes, including cycle counts, stock ledger updates, RFID scans, and annual inventory.
• Assist the operations team with pricing, signing, and merchandising processes and standards.
• Help onboard, train, and cross-train store associates on beauty procedures and processes.
• Participate in ongoing skills development through company- or vendor-provided training and skills practice.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Term life insurance
• Paid vacation
• Paid holidays
• 401(k) with company match
• Associate discount on JCPenney merchandise
• Additional compensation for store hourly associates scheduled to work on a designated holiday, subject to eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed