Beauty Counter Manager - Laura Mercier - Oakbrook Center

Nordstrom•Oak Brook, IL

1d•Onsite

About The Position

The Beauty Counter Manager at Nordstrom plays a dual role as a salesperson and teacher, creating personalized beauty experiences for customers while maximizing sales for an assigned beauty brand. The role involves helping customers with makeup applications and skincare analyses, recommending products based on their beauty goals, and building a customer following in-store and digitally. The manager supports an inclusive customer environment, maintains strong vendor relationships, and keeps the department organized and customer-ready.

Requirements

Passion for customer service and beauty, including trends, makeup application, and skincare.
Ability to connect with customers, proactively handle customer concerns, and contribute to a positive team environment.
Empathy and respect for all customers, providing a supportive environment during makeup and skincare applications.
Strong multitasking, organization, and follow-through skills.
Drive to achieve sales goals and interest in using networking and technology.
Ability to work a flexible schedule based on business needs, including evenings and weekends.
High level of ownership, accountability, and initiative.
Ability to remain in continuous movement for 6–8 hours per shift, frequently bend, twist, squat, flex, and reach, and frequently use hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky or awkwardly shaped items, reach for and lift items above the head, regularly lift up to 10 pounds, and occasionally lift up to 25 pounds.

Responsibilities

Conduct makeup applications and skincare analyses, and recommend products based on customers’ beauty goals.
Collaborate with team members to create a welcoming and inclusive environment for customers.
Set and achieve personal and counter sales goals using in-store and digital selling tools, including text and social media.
Manage the scheduling and execution of vendor events and promotions.
Build and maintain vendor relationships to maximize business results.
Keep the department organized, clean, and customer-ready.
Stay current on beauty trends, products, and industry knowledge through Nordstrom and luxury brand partner training.
Manage sales, refunds, and exchanges, and build customer loyalty by opening new Nordstrom Rewards program accounts.