Beauty Advisor - Trend Beauty, Metro Center - Part Time

Macy's•Washington, DC

About The Position

As a Beauty Advisor (also known as a Cosmetic Sales colleague), you support customers’ beauty needs and drive sales. You serve as a product educator and beauty enthusiast, helping customers feel beautiful and confident through consultations, product recommendations, and makeup and product applications. You build a client base and strong customer relationships to meet sales goals, using in-person, phone, and virtual communication. The role includes maintaining product displays and inventory, using sales and order-fulfillment technology, and staying current on beauty products and trends through ongoing training. The position is part-time; part-time colleagues are typically scheduled 12–24 hours per week, depending on business needs and colleague availability.

Requirements

At least 1 year of customer service or selling experience.
Passion for the beauty industry and the ability to provide outstanding customer care.
Ability to build customer relationships, achieve sales goals, and participate in sales events.
Comfort communicating with customers in person, by phone, and virtually.
Good understanding of beauty products and ability to provide expert customer guidance.
Ability to demonstrate and teach product use through makeup or product application.
Proficiency in vendor product lines and beauty trends.
Excellent interpersonal skills and ability to work effectively with colleagues at all levels and across departments.
Ability to collaborate with the Beauty team to drive sales and deliver the customer experience.
Business-minded attitude and motivation to succeed in a performance-based setting.
Ability to resolve customer problems constructively and forward-looking.
Strong organizational skills and ability to manage multiple tasks in a fast-paced environment.
Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to use sound judgment in ambiguous situations.
Ability to stand or walk for prolonged periods, use computers and handheld electronic equipment frequently, reach above eye level, crouch, kneel, stoop, climb a ladder, and lift or move items weighing up to 25 pounds.

Nice To Haves

Previous cosmetic or fragrance sales experience.

Responsibilities

Greet customers in a friendly and helpful manner.
Use product knowledge to provide expert guidance based on customers’ wants, features, and choices.
Build customer relationships by introducing beauty products and identifying customers’ needs.
Demonstrate and teach the use of beauty products by applying them on customers.
Maintain product displays, organization, storage, and inventory restocking.
Use the clientele program to connect with customers, pursue sales goals, communicate promotions and product launches, and enroll customers in the rewards program.
Participate in pre-selling and sales-boosting events to increase sales and meet personal sales targets.
Complete required training through Macy’s educational resources, including vendor and virtual training as requested.
Merchandise new arrivals, process damages and testers, and select merchandise for return to vendors.
Use point-of-sale technology and applications to support sales and fulfill customer orders.
Follow hygiene standards and asset-protection controls and compliance procedures.
Foster an environment of acceptance and respect that strengthens relationships and supports authentic connections with colleagues, customers, and communities.
Work a flexible schedule, including days, evenings, weekends, and holidays, with regular and dependable attendance and punctuality.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice