Beauty Advisor - Clinique, Arden Fair - Full Time

Macy's•Sacramento, CA

About The Position

As a Cosmetic Sales Colleague, also known as a Beauty Advisor, you are a trusted beauty expert who creates personalized and inspiring shopping experiences that build customer confidence and drive sales. You provide expert advice, product demonstrations, tailored consultations, makeup application, and skincare recommendations. You stay current on product knowledge, trends, and innovations to recommend items that suit customers’ needs and style. You build and manage customer relationships through follow-up, virtual outreach, and personalized service, with the goal of exceeding expectations and achieving sales goals. You help keep the counter and sales floor clean, organized, and shoppable; refresh signage and pricing; and assist with merchandise moves. You promote loyalty benefits, support colleagues, and contribute to individual and store results. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

At least 1 year of customer service or selling experience.
Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to use point-of-sale technology and digital tools, including handheld equipment and cash registers, and process register transactions.
Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology to perform job functions.

Responsibilities

Welcome customers and create friendly, personalized conversations that build customer relationships.
Uncover customer needs and deliver tailored beauty consultations, product demonstrations, makeup application, and skincare recommendations.
Educate customers on beauty product benefits and use, and recommend products, new arrivals, and innovations.
Build and manage a loyal client base through consistent follow-up, virtual outreach, and personalized service.
Achieve sales goals by providing exceptional service and introducing customers to relevant products and promotions.
Acquire new customers by opening credit accounts and sharing loyalty program benefits.
Maintain an organized, clean, and shoppable counter and sales floor; refresh signage and pricing; and assist with merchandise moves.
Use clienteling tools to promote offers and product launches, participate in sales events, and stay informed through training and vendor education.
Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
Review sales goals, learn about new arrivals and best-selling items, and keep up to date on trends and promotions.
Support teammates through honest, caring, and collaborative service.
End customer interactions with a sincere thank-you and ensure customers have what they need.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice