Beauty Advisor, San Bernardino Inland Center - Flex
About The Position
As a Cosmetic Sales Flex Colleague, also known as a Beauty Advisor Flex, you are a trusted beauty expert who creates personalized and inspiring shopping experiences that build customer confidence and drive sales. You provide beauty advice, product demonstrations, tailored consultations, makeup application, and skincare recommendations, while staying informed about products, innovations, and trends. You build and manage customer relationships through follow-up, virtual outreach, and personalized service to exceed expectations and achieve sales goals. You help prepare and maintain the sales floor, review sales goals and product information, engage customers, support merchandise moves, and promote the Macy’s Loyalty program. Flex colleagues must work a minimum of 42 hours per quarter during the first three fiscal quarters and 60 hours during the fourth quarter. Minimum hours may change, and weekend shifts may be required.
Requirements
- At least 1 year of customer service or selling experience.
- Flexible availability, including days, evenings, weekends, and holidays; regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to deliver personalized beauty experiences, build customer relationships, identify customer needs, demonstrate product application, and explain beauty product benefits and use.
- Ability to use point-of-sale technology and digital tools.
- Ability to talk, lift, move, stand, reach, stoop, kneel, crouch, and climb ladders as required.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers.
Responsibilities
- Provide personalized beauty consultations, product recommendations, demonstrations, makeup application, and skincare recommendations.
- Build customer relationships and grow a loyal client base through follow-up, virtual outreach, and personalized service.
- Acquire new customers by opening credit accounts and explaining loyalty benefits.
- Meet and exceed daily sales goals through exceptional customer service.
- Use clienteling tools to promote offers and product launches, participate in sales events, and maintain current product and trend knowledge through training and vendor education.
- Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
- Prepare and maintain a clean, organized, and shoppable sales floor, including recovering the floor and fitting rooms, updating signs and pricing, and supporting merchandise moves.
- Review sales goals, new arrivals, top-selling products, trends, and promotions.
- Promote Loyalty program benefits and provide a courteous, personalized close to customer interactions.
- Collaborate with colleagues to serve customers and communities.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
