BDC Service Representative

Ricart Automotive • Columbus, OH

31d

About The Position

Ricart Automotive is the nation’s largest single-point auto mall, with over 67 acres, two locations and outstanding employees who are passionate about their contribution to the development and growth of our company. We are driven, we are trusted, we are sharp, we are welcoming and we are ONE team! We offer our customers the best shopping experience with multiple new car brands, a nation-leading pre-owned showroom, an industry-leading consumer-friendly parts and service department, and the oldest Harley Davidson dealership in the country. We are a third-generation family-owned business that takes pride in providing an outstanding experience to all of our family of employees and customers. Thank you for being a part of the Ricart family!

Requirements

• Must have a valid driver’s license
• High school education or equivalent
• Strong verbal and written communications skills
• Interest and ability to make a high-volume of outbound calls
• Tech-savvy and experience with a CRM or the ability to quickly learn new software
• Time management, prioritization and multitasking skills with the ability to manage a high workload

Nice To Haves

• Previous dealership experience preferred

Responsibilities

• Receive inbound calls from customers with questions on new and pre-owned vehicles. Schedule a time and date for these customers to visit Ricart
• Handle all guest inquiries with a friendly and helpful demeanor, providing general or related vehicle sales information with a focus on 100% guest satisfaction
• Maintain and communicate exceptional product and inventory knowledge to our guests.
• Gather and track all guest data as directed and accurately enter this information into the BDC database.
• Utilize detailed scripts provided by the dealership to help address guest inquiries and concerns to meet the dealerships and manufacturer's objectives.
• Will work in a team-based environment
• Facilitate timely follow-up on all internet leads as directed by management and procedures.
• Partner with BDC leadership on activities in the dealership / outside the call center. Communicate with the dealership management or front-line employees on behalf of our guests.
• Participate in departmental and dealership meetings; other duties as assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees