BDC Sales Representative - Allen Turner Automotive

ALLEN TURNER AUTOMOTIVE•Auburn, AL

6d•Onsite

About The Position

The BDC Sales Representative is responsible for handling inbound and outbound customer calls and internet inquiries with the goal of setting appointments and generating sales opportunities. This position plays a key role in the dealership’s lead management process and customer experience, functioning in a fast-paced, call center-style environment. The ideal candidate is energetic, customer-focused, and goal-driven.

Requirements

Previous experience in a BDC, call center, customer service, or phone-based sales role preferred
Excellent verbal and written communication skills across phone, email, and text
Self-motivated, goal-oriented, and persistent in follow-up
Strong organizational and time management abilities
Comfortable with CRM systems, texting platforms, and basic office software
Professional, team-oriented attitude with a desire to grow
Must be able to pass pre-employment background check, Motor Vehicle Record (MVR) check, and drug screening

Nice To Haves

Automotive experience is a plus, but not required

Responsibilities

Respond promptly to inbound calls, internet leads, and other inquiries from potential customers via phone calls, emails and/or texts
Make outbound calls to follow up with unsold leads, previous customers, targeted marketing lists
Set confirmed appointments for the sales team while tracking all interactions within the CRM
Use scripts and proven techniques to engage customers, overcome objections, and generate interest
Provide a professional and friendly experience to every caller while educating them on current offers, vehicle availability, and dealership services
Maintain detailed records of all interactions and follow-ups in the CRM system
Meet or exceed daily, weekly, and monthly call and appointment-setting goals
Participate in ongoing training and coaching sessions to improve phone skills and performance
Maintain confidentiality of customer information and dealership records
Assist with other BDC or dealership tasks as needed to support business objectives
Perform other duties to support overall dealership success