BDC Sales Coordinator - Holman

Holman•Raleigh, NC

3d•Remote

About The Position

As a Sales Coordinator, you’ll be the first point of contact for potential vehicle buyers. Your job is to create exceptional customer experiences by communicating effectively via phone, email, and text to set appointments for our dealerships. Your work will directly contribute to our sales team's success by generating high-quality appointments and building strong relationships with future customers.

Requirements

High school diploma or equivalent required.
Call center, customer service, or sales experience required.
Excellent written and verbal communication skills.
Strong organizational and multitasking abilities.
Comfortable working independently in a remote setting.
Tech-savvy and experienced with CRM tools (or willing to learn quickly).
Flexible schedule availability, including some weekends.
Collaborative mindset – ability to work effectively with team members at all levels.
Candidates must reside within one hour of Raleigh, NC.

Responsibilities

Execute the Business Development Center (BDC) process in line with Holman strategies and standards.
Respond to customer inquiries from the CRM within 15 minutes during store hours.
Engage leads using professional phone, email, and text communication.
Schedule appointments for in-store visits, adhering to Holman’s “Best Practice” benchmarks.
Follow dealership-provided communication templates and telephone word tracks.
Maintain accurate records of all customer interactions in the CRM system.
Make 50 - 100+ outbound contacts daily to support appointment goals.
Attend team meetings, required training, and ongoing professional development sessions.
Take on additional duties and special projects as assigned.