BDC Sales Agent

Asbury Automotive Group•Baltimore, MD

7d•Onsite

About The Position

Our BDC (Business Development Center) Sales Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on vehicle inventory, research issues and provide solutions or alternatives. Effective communication and a positive attitude are top traits rockstar agents exhibit! We are looking for energetic, customer-focused BDC Sales Agents who will help us redefine the car-buying experience.

Requirements

Excellent customer service skills & motivation to be successful
Be able to create and maintain customer relationships
Must arrive on time and be prompt to all shifts.
Must remember to clock in and out for shifts and all breaks
Must have reliable transportation to and from work for all scheduled working hours
Advanced computer & phone skills
Minimum typing 35-40 words per minute at minimum
Must be a minimum of eighteen years of age
Maintain valid Driver's License
Must be able to pass pre-employment screens (background and drug test)

Nice To Haves

Experience using customer tracking systems to track calls to customers preferred
Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred
Appointment setting experience a plus
Great communication skills
Able to multi-task in a fast-paced environment
Various language proficiency is always a plus
Team player
Self-starter, manages time and conditions
Conducts themselves professionally at all times and works well under pressure
Good interpersonal skills and ability to work successfully in a team environment

Responsibilities

Contact and communicate with customers to identify automotive needs
Answer all calls in a prompt, professional and courteous manner
Use scripts to collect all pertinent customer information and document in the system accordingly
All appointments must be entered into the dealership customer management system
Agents must adhere to Asbury phone scripts
Maintain product knowledge certification and be able to articulate thorough knowledge and understanding of products
Must meet all daily and monthly performance goals; phone up percentages, appointments set percentages, show and sold percentages
Must be able and willing to make a high-volume amount of calls a day
Document all communication with the customer in the customer management system
Complete internet lead management work plans on a daily basis
High volume calls, ranging from 50+ outbound calls per day and 50+emails each day
Follow all dealership processes and procedures, high frequency of contact with customers
Dedicate at least 3 hours of uninterrupted time each day to follow up on your own prospects
Must be comfortable role playing in front of team members during training

Benefits

Paid holidays & paid time off
Weekly pay
$16-$18 per hour
Paid training
Stock Awards (select management and front-line team member’s eligible)
Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
Up to 12 weeks paid pregnancy leave (disability leave)
Paid Parental Leave
Health savings
Flex spending accounts (tax free)
Short-term and Long-term disability plans
Life Insurance (Whole Life and Term)
401k with company match
Digital career path tool to assist with career development
Continuous training through Asbury's Internal Learning Management System
Professional growth and development opportunities
Student loan relief resources
Employee assistance program
Employee discounts on parts and service repairs
Scholarship awards
Opportunities to join our community service initiatives, which includes paid volunteer hours
Aggressive Employee referral program with bonus opportunities