BDC Sales Agent

Asbury Automotive • Tysons, VA

20h • Onsite

About The Position

Our BDC (Business Development Center) Sales Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on vehicle inventory, research issues and provide solutions or alternatives. Effective communication and a positive attitude are top traits rockstar agents exhibit!
Contact and communicate with customers to identify automotive needs
Answer all calls in a prompt, professional and courteous manner
Use scripts to collect all pertinent customer information and document in the system accordingly
All appointments must be entered into the dealership customer management system
Agents must adhere to Asbury phone scripts
Maintain product knowledge certification and be able to articulate thorough knowledge and understanding of products
Must meet all daily and monthly performance goals; phone up percentages, appointments set percentages, show and sold percentages
Must be able and willing to make a high-volume amount of calls a day
Document all communication with the customer in the customer management system
Complete internet lead management work plans on a daily basis
High volume calls, ranging from 50+ outbound calls per day and 50+emails each day
Follow all dealership processes and procedures, high frequency of contact with customers
Dedicate at least 3 hours of uninterrupted time each day to follow up on your own prospects
Must be comfortable role playing in front of team members during training

Requirements

• Excellent customer service skills & motivation to be successful
• Able to create and maintain customer relationships
• Must arrive on time and be prompt to all shifts. Must remember to clock in and out for shifts and all breaks
• Must have reliable transportation to and from work for all scheduled working hours
• Advanced computer & phone skills
• Minimum typing 35-40 words per minute at minimum
• Must be a minimum of eighteen years of age
• Maintain valid Driver's License
• Must be able to pass pre-employment screens (background and drug test)
• Team player
• Self-starter, manages time and conditions
• Conducts themselves professionally at all times and works well under pressure
• Good interpersonal skills and ability to work successfully in a team environment

Nice To Haves

• Experience using customer tracking systems to track calls to customers preferred
• Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred
• Appointment setting experience a plus
• Great communication skills
• Able to multi-task in a fast-paced environment
• Various language proficiency is always a plus

Responsibilities

• Contact and communicate with customers to identify automotive needs
• Answer all calls in a prompt, professional and courteous manner
• Use scripts to collect all pertinent customer information and document in the system accordingly
• Enter all appointments into the dealership customer management system
• Adhere to Asbury phone scripts
• Maintain product knowledge certification and be able to articulate thorough knowledge and understanding of products
• Meet all daily and monthly performance goals; phone up percentages, appointments set percentages, show and sold percentages
• Make a high-volume amount of calls a day
• Document all communication with the customer in the customer management system
• Complete internet lead management work plans on a daily basis
• Conduct 50+ outbound calls per day and 50+ emails each day
• Follow all dealership processes and procedures
• Dedicate at least 3 hours of uninterrupted time each day to follow up on your own prospects
• Role play in front of team members during training

Benefits

• Paid holidays & paid time off
• Weekly pay
• Paid training
• Stock Awards (select management and front-line team member’s eligible)
• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings
• Flex spending accounts (tax free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match
• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System
• Professional growth and development opportunities
• Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Aggressive Employee referral program with bonus opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed