BDC Representative – Graff Chevrolet | Bay City, MI

Graff Chevrolet of Bay City • Bay City, MI

5d

About The Position

At Graff Chevrolet, our Business Development Center (BDC) is where relationships start. You'll be the voice and face that turns curious shoppers into loyal customers, and you'll do it in a supportive, fast-moving environment with real room to grow.

Requirements

• You don't need a car sales background, you do need a people-first mindset and a drive to connect.
• Communicates clearly and confidently, whether on the phone, via email, or in online chat
• Stays organized and follows through
• Picks up new software and tools quickly
• Thrives in a goal-oriented environment where your work directly impacts the team's success
• Handles a fast pace with a positive attitude
• High school diploma or GED required
• 1–3 months of customer service, call center, or sales experience preferred (but not required — we'll train the right person)
• Strong written and verbal communication skills
• Comfortable learning CRM and dealership software

Responsibilities

• Responding quickly and professionally to phone calls, internet leads, and online chats — making customers feel like a priority from the first contact
• Setting appointments by building genuine rapport and communicating value
• Following up with leads, prospects, and existing customers through our CRM
• Making outbound calls to connect customers with new vehicle and service opportunities
• Collaborating with the BDC Team Lead and Sales Managers to refine scripts, email campaigns, and follow-up strategies
• Providing performance updates to dealership leadership and tracking appointments through to sale

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees