BDC Representative

Tamaroff Motors Inc • Southfield, MI

15h

About The Position

The BDC (Business Development Center) Representative plays a critical role in driving customer engagement and sales growth by managing inbound and outbound communications with prospective and existing clients. This position focuses on generating leads, scheduling appointments, and providing exceptional customer service to support the sales team and enhance the overall customer experience. The representative acts as a liaison between customers and the dealerships, ensuring timely follow-up and accurate information dissemination. Success in this role directly impacts revenue generation and customer retention by fostering strong relationships and facilitating smooth sales processes. The BDC Representative must be proactive, organized, and skilled in communication to effectively manage multiple customer interactions daily.

Requirements

• High school diploma or equivalent.
• Proven experience in customer service or sales support roles, preferably in an automotive or related industry.
• Strong verbal and written communication skills.
• Basic computer proficiency, including experience with CRM software and Microsoft Office applications.
• Ability to multitask and manage time effectively in a fast-paced environment.

Nice To Haves

• Experience working in a Business Development Center or similar sales support environment.
• Familiarity with automotive industry terminology and sales processes.
• Advanced proficiency with CRM platforms such as Salesforce or DealerSocket.
• Demonstrated ability to meet or exceed performance targets in a sales or customer service role.
• Additional training or certification in customer relationship management or sales techniques.

Responsibilities

• Respond promptly and professionally to inbound customer inquiries via phone, email, and other communication channels.
• Initiate outbound calls to potential customers to generate leads and schedule appointments for the sales team.
• Maintain accurate and detailed records of customer interactions and follow-up activities in the CRM system.
• Collaborate closely with sales and service departments to ensure seamless customer experiences and timely resolution of inquiries.
• Track and report on key performance metrics such as lead conversion rates, appointment setting, and customer satisfaction.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED