BDC Representative

Lithia & Driveway•Troy, MI

1d•Onsite

About The Position

Dealership: L0432 Suburban Volvo Cars BDC Representative (Business Development Center) – Volvo Cars Troy Location: Troy, MI At Volvo Cars Troy, we’re committed to delivering a premium, customer-first experience that reflects the Volvo brand. We are looking for a motivated and detail-oriented BDC Representative to drive customer engagement, support sales growth, and create exceptional first impressions for every interaction.

Requirements

Strong attention to detail and organization
Sense of urgency with the ability to manage multiple tasks efficiently
Excellent verbal and written communication skills
Confident and professional phone presence
Proficiency in basic computer systems and CRM tools
Ability to type efficiently and accurately
Basic math and problem-solving skills
A customer-first attitude and desire to succeed in a performance-driven environment
High School diploma or equivalent required
Must be 18 years of age or older

Responsibilities

Serve as the first point of contact for new and existing customers, delivering a professional and welcoming experience across phone, email, and digital channels
Manage and execute customer relations processes to ensure every interaction reflects a customer-first mindset
Generate and schedule high-quality sales appointments from inbound calls, internet leads, and outbound follow-up efforts
Maintain accurate, organized customer records in CRM for consistent follow-up, retention, and relationship building
Follow up with sales and service customers to ensure satisfaction and address any concerns promptly
Collaborate with the sales team and leadership to improve processes, increase conversion rates, and enhance the customer journey
Stay up to date on Volvo product knowledge, current pricing, and dealership promotions
Engage prospect lists including prior customers, unsold opportunities, referrals, and service clients to generate new business
Identify customer concerns and escalate major issues to leadership when needed
Contribute to a positive, team-oriented environment focused on continuous improvement