BDC Representative

Wayne Subaru•Pompton Plains, NJ

3h•Onsite

About The Position

The BDC Representative will be the first point of contact for a consumer contacting Wayne Subaru when shopping online for a new or pre-owned Subaru. Contact is via the internet from multiple points of contact with us. The Digital Sales Specialist will be able to provide the prospect with enough information to build rapport with the potential buyer. Establishing this rapport will enable trust to be built between Wayne Subaru and the prospect, allowing for an appointment to be made in-order to have the prospect visit Wayne Subaru to physically see, touch, test-drive, and fall in love with the vehicle that will best fit their needs and desires.

Requirements

Strong ability to communicate effectively with customers, understand their needs, and provide excellent service.
Ability to use Customer Relationship Management (CRM) software to manage leads, track customer interactions, and prioritize follow-ups.
Excellent verbal and written communication skills to engage with customers through phone calls, emails, and text messages.
Strong organizational skills to manage multiple leads and tasks efficiently, ensuring timely follow-ups and responses.
Positive attitude and genuinely like people.
Punctuality.
Communicate effectively with customers and other Wayne Subaru team members.
Consistent and professional appearance in keeping with Wayne Subaru required dress code.

Nice To Haves

Preferred experience in sales/internet sales.

Responsibilities

Act as the first point of contact for online inquiries about new or pre-owned Subarus.
Communicate with potential buyers via the internet to build rapport and trust.
Provide prospects with sufficient information to encourage an appointment.
Collaborate effectively with other dealership personnel (sales staff and managers) to ensure a seamless purchase experience.