BDC Representative

Davidson • Maryville, TN

5d • Onsite

About The Position

We’re looking for a motivated, organized, and customer-focused BDC Representative to support a centralized Business Development Center serving multiple Harley-Davidson dealerships and retail locations. This role is all about communication, follow-up, and keeping customers engaged from first inquiry to final purchase. If you thrive in a fast-paced environment, enjoy talking with people, and can stay organized while juggling multiple conversations, this could be a great fit.

Requirements

• Strong communication skills across phone, text, and email
• Ability to multitask and prioritize in a high-volume environment
• Organized, detail-oriented, and disciplined with follow-up
• Comfortable using CRM systems and structured processes

Nice To Haves

• Previous BDC, sales, call center, or customer service experience preferred
• Harley-Davidson or motorcycle knowledge is a plus, but not required

Responsibilities

• Respond to inbound leads via phone, text, email, chat, and website inquiries
• Schedule appointments for showroom visits, demo rides, events, and Riding Academy classes
• Follow up consistently with internet leads and unsold showroom traffic
• Handle high-volume outbound calls, texts, and emails
• Re-engage inactive and long-term prospects through structured follow-up campaigns
• Maintain accurate customer records in the CRM
• Work hand-in-hand with sales team members on co-assigned leads
• Support dealership promotions, events, and marketing campaigns
• Track appointment setting, show rates, and follow-up performance metrics

Benefits

• Competitive hourly pay + performance bonuses
• Paid vacation and sick time
• Full benefits including health insurance and 401(k)
• Paid training and ongoing development
• Employee discounts
• Team-oriented environment with growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed