BDC Representative/Manager

Nielsen Automotive Group•Morristown, NJ

35d•Onsite

About The Position

Nielsen Ford of Morristown is seeking a BDC Representative/Manager. The company boasts a large used car inventory and a dedicated digital budget for lead generation. They are open to candidates from both the automotive industry and other professional fields.

Requirements

Must have BDC experience
Ability to manage a high volume of inbound and outbound sales call volume, internet leads and call lists
Strong organizational skills, with the ability to effectively multi-task
Must be reliable and dependable
Outgoing personality, ability to influence customers to schedule appointments.
Extremely customer service oriented
Excellent written and oral skills
Experience in previous automotive dealerships
Basic knowledge of computers

Nice To Haves

Bilingual a plus

Responsibilities

Handle all incoming and outgoing phone calls and emails
Handle our customer contacts through e-leads, follow-up, and lead generations
Prospect follow-up calls, set appointments for sales, and gauge customer satisfaction
Answer customer internet inquires by both email and phone
Schedule sales appointments and reschedule no-show customers
Contact customers based on current marketing incentives
Follow up in manners that result in the customer visiting the dealership
Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers
Interacting with customers as well as with all dealership departments