BDC Representative/ Lease Maturity

Subaru of Glendale•Glendale, CA

11d•Onsite

About The Position

At #1 Subaru Dealership in the USA, Subaru of Glendale we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Subaru of Glendale is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to come to expect from our dealership through the years.

Requirements

At least one previous role based in customer service experience
At least one year experience in retail auto sales
Minimum three years of driving experience
Excellent teammate with collaborative attitude and eagerness to improve
Prompt and courteous demeanor
Positive and hardworking personality
Strong computer skills

Responsibilities

Answer customer calls and establish follow-up with sales appointments.
Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
Provide customers with initial product information and direct them to the appropriate dealership resources.
Present initial financing options based on customer needs.
Follow up with leads that are not ready to make an appointment or no-show.
Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management.
Utilize CRM tracking system daily.
Answer questions with Lease buyout.
Follow up with lease maturity customers.
Engage with Service customers to upgrade.