Bdc Rep

Browns Alexandria Mazda • Alexandria, VA

6d • Onsite

About The Position

As a BDC Representative at Safford Mazda Alexandria, you will be the digital face and voice of our dealership. You will play a pivotal role in driving customer engagement, managing inbound and outbound digital communications, and keeping our sales pipeline moving. If you love fast-paced environments, building instant rapport over phone/text/email, and turning digital inquiries into showroom appointments, this is the perfect spot for you.

Requirements

• Exceptional verbal and written communication skills with a knack for sounding warm and professional over digital channels.
• Strong organizational skills with the ability to manage a busy inbox without letting leads slip through the cracks.
• Comfortable navigating CRM software or similar digital customer management tools.
• Ability to thrive and manage your time effectively in a fast-paced, modern dealership environment.
• Self-motivated, target-driven, and possesses a genuinely positive, team-oriented attitude.

Nice To Haves

• Previous experience in automotive sales, retail customer service, or a call center environment is a major plus!

Responsibilities

• Respond promptly and professionally to all incoming customer inquiries via phone, email, text, and live website chat.
• Initiate strategic outbound follow-ups to prospective and existing customers, turning warm digital leads into confirmed showroom appointments.
• Maintain flawless data integrity by logging all customer interactions, notes, and appointment statuses in our CRM system.
• Coordinate closely with our sales and service teams to ensure a seamless handoff when a customer arrives at the dealership.
• Assist leadership in monitoring lead statuses, appointment show-rates, and key sales performance metrics.
• Deliver a premium customer experience that enhances the reputation of Safford Mazda Alexandria and drives long-term repeat business.

Benefits

• Competitive Compensation: Base pay plus performance-driven incentives.
• Career Velocity: Clear pathways for professional growth and advancement within the Safford Mazda Alexandria dealer group.
• Culture: A supportive, high-energy, and dynamic team work environment.
• Perks: Generous employee discounts on vehicle purchases, parts, and service.
• Investment in You: Comprehensive onboarding, professional development, and ongoing sales/tech training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed